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 What our Customers say about us really matters! Thanks to all of you! | | To add a testimonial of your own, go to the Customer Survey page. |
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"Good morning sir, my name is Darrin Cxxxxx (TOOLBOX) and I wanted to take a minute and share a excellent service experience with your company . Being in the business myself I felt I needed to share my experiences. Jerimia in service recently helped me through the entire warranty process on my inner fairing with my 08' streetglide. I must say he was VERY helpfull & professional. He was able to get my fairing warranted with harley and upgrade it (at a cost to me) to painted which was a big plus to me! The experiences I have had over the years with your company have been great. I have done business with matt in service for some time and he has ALWAYS been very helpful. My recent experiences with Jesse in service have been great and if I may add that vicki and justin in parts have always been helpful and KNOW there parts! Agian thank you for your time today and have a great week!
Sincerly,
Darrin Cxxxxxxxx (TOOLBOX)
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By: Darrin ,OK
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"I first went into the dealership thinking that there was no way in the world I was walking out with a new bike due to my past credit problems and such, I was honest with Mike and he was honest with me and let me tell you this was by far the greatest sales experience i have ever been involved in. Once mike got all the paper work filled out he was off to clean my bike, while the finance guys came out every few minutes to let me know exactly what was going on with the application. Everyone was super nice and so knowledgeable about the products and service, I wouldn't go to another dealership in town for any reason."
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By: David Oklahoma City,OK
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"I just wanted to relate my experience that I had in your store today. Me and my wife came in needing some screws for the clutch cable housing that one had come loose and fallen out on my ride up to the city and the other one was loose and about to fall out. We spoke to a young man, I believe was named Brent in parts. He was very friendly and seemed happy to help us. He found my parts and rang me up. Then what happened shocked both me and my wife. He asked if the bike was with us and I informed him that it was, he asked if I might need anything or help fixing my bike. I told him That I did not have the torx tool. He found one and offered his help and borrowed some screw tight and put it on for me and had me and my wife ready to go this was well after his time to leave for the day as I overheard someone say as to why he was still there. He took the time to help me and has made me a customer for however many HD and Years I have left. I love your store keep up the great work."
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By: Larry and Jen Norman,OK
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"Dear Mr. Dodson,
I am sending this to you to let you know that my husband and I recently visited your store and the level of service provided to us by your staff is second to none. We were helped a few weeks ago in parts by an employee named Kevin and he was so knowledgeable and helpful. We then had to come back this past Saturday and when we walked in Kevin recognized us from several weeks previous! I was shocked and so impressed that he remembered my husband and I. It was wonderful! When we were there on Saturday we had to bring my husband's bike in for service. I must tell you that your service employee Jeremiah is excellent! He was so courteous and even remembered my husband's name and made sure that he called him by his name making us feel even more at home. Jeremiah and another service employee, who I unfortunately did not get his name, helped my husband get his bike off the trailer and bring it into your shop. They were so careful with my husband's bike, they treated it like it was worth a million dollars! We were then given a tour of the whole service department by Jeremiah. I am so very impressed by all of your staff that we have encountered, especially Kevin and Jeremiah. We live in Edmond and I am sure that we will always make the drive to Moore to have both of our Harley's worked on and purchase our parts from the amazing employees at your store! Thank you so much!!
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By: Anonymous Edmond,OK
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" The management team is nothing but First Class. It all starts at the top & works its way down-stream. Robert.....you've done an excellent job my friend. Your staff made this so much fun for me. Buying a brand new scooter has been at the top of my bucket list. The experience created by your team of professionals just made my dream of owning a brand new bike so much fun. Thanks. The icing on the cake came today after owning my Sreamin' Eagle Road Glide for several months now. At the end of October, before I purchase my bike, I was visiting your dealership and I had a new full face helmet that I had purchased on a trip this past summer. The helmet was coming apart so I went to the motor clothes department & talked w/ Jennifer. I think she's over that department. I explained the situation. Told her I bought it on a trip, etc. She offered to order the parts at n/c and will call me when they arrive. Just this past week, Jennifer called to let me know all parts were there. I went in today and she got out her hardware and fixed my helmet. I got to tell you, management cannot train an employee to do that. They must have the passion for the customer. Jennifer went the extra today. This has been the typical experience w/ all of the employees that I have dealt with. Please give my thanks to all of your staff. Job well done. Bill Walling 1/21/10"
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By: Bill Edmond,OK
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"Hello, I was in Oklahoma for the holidays and needed to get a T-Shirt for my Uncle back in Pennsylvania. I came in and was greeted by a very friendly staff. It was my first time so I asked where I could get a t-shirt. They directed me to Lorraine, She took me right over to what she called "The Towers of Signature t-shirts". I was happy to see so many to choose from. I got one and checked out. When I arrived back home, it was to big, I called and thank GOD Lorraine was there and she broke the bad news that the t-shirt was no longer available. I had to have the same back (Johns Back) because it was the only one he wanted. So she took pictures, sent me 4 or 5 an spent about 25 minutes on the phone with me. We finilly found one that worked. Lorraine was so nice and went the extra mile to help me. I cant tell you how many people would just say "sorry there is nothing we can do."
WOW Lorraine gave me a 5 star customer service experience. Thank you Lorraine.
Laura , PA :)"
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By: Laura ,XX
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"Hello, I was in Oklahoma for the holidays and needed to get a T-Shirt for my Uncle back in Pennsylvania. I came in and was greeted by a very friendly staff. It was my first time so I asked where I could get a t-shirt. They directed me to Lorraine, She took me right over to what she called "The Towers of Signature t-shirts". I was happy to see so many to choose from. I got one and checked out. When I arrived back home, it was to big, I called and thank GOD Lorraine was there and she broke the bad news that the t-shirt was no longer available. I had to have the same back (Johns Back) because it was the only one he wanted. So she took pictures, sent me 4 or 5 an spent about 25 minutes on the phone with me. We finilly found one that worked. Lorraine was so nice and went the extra mile to help me. I cant tell you how many people would just say "sorry there is nothing we can do."
WOW Lorraine gave me a 5 star customer service experience. Thank you Lorraine.
Laura , PA :)"
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By: Laura ,XX
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"Jeremiah and Seth just helped me with the most wonderful Christmas surprise for my boyfriend--thanks guys, couldn't have done it without you! Motorclothes is a 5-star shopping experience--great clothes, great advice--none better. No need to go anywhere else for anything HD! Love you guys! "
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By: Janet Oklahoma City,OK
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"YOU GUYS ARE ALLWAYS READY TO HELP WITH ANY QUESTIONS OR PURCHASES.THANKS AND HAPPY HOLIDAYS!!"
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By: DEWAYNE NORMAN,OK
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"Ashli and Lorraine are the best motorclothes technicians ever!
I want to thank them for their help. Ashli went went above and beyond while helping me choose a shirt for my wife. The best customer service I have ever had.
P.S. Happy Birthday!"
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By: Christian Coalgate,OK
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"thanks for bringing back the old staff, people who know what
they are talking about.
mike hays has always taking care of me and my friends who
come into ft thunder."
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By: doug moore,OK
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"Hello! i just wanted to take this opportunity to thank a Mr. Seth Loman from my recent visit to the store and actually even times before for his kind and efficient service he provided me.He is a gentlemen who puts customer service a top priority.He action to resolve questions i presented was completely top quality.His care and concern for me and assistance was very comforting.I believe Seth will be an even greater asset for Fort Thunder Harley-Davidson.Thanks for having people like Seth.I would send people who wanted a Harley-Davidson motorcycle to Him.Thank You Again...Jerry"
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By: Anonymous Oklahoma City,OK
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" When I bought my '07 Wide glide back when you guys were up the street a bit it was like joining a new family. Since you moved down the street it's even better. The V.I.P. plan is a great deal I've got my moneys worth, and then some. The guys in sevrice have always got my bike out the same day.
The parts Dept. is always spot on. they are always professional, and I've never got anything from them that wasn't right. Contrary to popular belief the HD parts I've bought weren't that expensive.
The Motor Clothes girls bend over backward to be helpful, but have never been pushy. They even hooked me up with a rewards card, Now I get points every time I buy something(way cool).
Thanks, Scott O. Martin"
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By: Scott Elmore City,OK
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"Well HATS off to your service crew especially Seth Loman,this kid is top notch,I had come in for warranty work front Tire replacement come to find out 4 hrs later that the Front rim was warp.After having lunch that seth had purchased for me for being there so long and making me feel relax about the whole experience(thinking that I would have to shell out the money)Seth had spoken to the service Manager(a very kool person in his self)and any way all will be taken care of by Harley(warranty) not to worry said Seth.This kid is very much a true PROFESSIONAL and very much LOVES his job which is quite rare in todays society.I will be calling Harley customer Service and tell them of this experience with the dealership and Seth Loman.And when my new rim arrives in a week or so I hope that i can continue with a second part to this experience.
Thanx Guys and I really do Mean That"
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By: Richard Moore,OK
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"Your staff, sales, motor clothes, accessories, etc., are so friendly, cheerful, extremely helpful and so energetic. You walk into Ft Thunder and you feel like you are home. Everyone is happy, and cheerful. Lorain, Ashly, Jennifer, and I don't remember the other girl's name. But they are all so sweet and extremely helpful. Ft Thunder is the only HD dealer I will go in in the OKC area. You guys are great! And thank you!!!"
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By: Gina oklahoma city,OK
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"My wife and I had some time to kill before a movie and we came in your store.We maybe were there 20min total and six of your staff members spoke to us, ask if we needed help with anything,never "pushy" all made us feel welcome.Our son has a sportster,we are not harley people yet, but who knows maybe some day before we grow-up.Thank You "
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By: david okc,OK
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"The people @ Frt Thdr are like the Harley dealers of old, very knowlegeable and friendly. Thanks to Guy and Seth I WILL BE BACK.
Thx 2 all!!"
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By: Jack Perry,OK
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"I recently purchased several items from the motorclothes dept. I have to say that all the girls in the dept made the experience very enjoyable and pleasant. I received everything from a neck massage to a very enjoyable "dance". All in good fun though. I will no doubt be back whenever I need to purchase motorclothes for sure and because of the great experience will also purchase parts and accessories from Ft Thunder as well. Thanks girls for making the visit to Ft Thunder so memorable. "
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By: Larry Langley,OK
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"You guys are awsome all i had to do was show up and ride home on my new Rocker c bones and angela thank you for everything"
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By: scott enid,OK
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"mike was the one that helped me and he was pleasant and very nice. I would use him again or recommend him to help someone else."
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By: Ellen Cordell,OK
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"No matter what i need, i know it will be handled by Fort Thunder. The VIP program is the best, i have on both of my bikes. Everyone makes you feel at home. I constantly refer friends to the dealership. They are all sold on the service and new bike deals. Keep up the good work"
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By: Bob Moore,OK
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"Beth was excellent in helping our clothing needs. Hats off to her husband who gave me a personal tour of the new dealership. This dealership will get to sell me my next new Harley. Super friendly staff. Hats off to all of your people."
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By: Kermit Arapaho,OK
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"My Husband and I was in your store a few times and I have to say it is one of the nicest ones I have seen. The friendly service in the Clothing dept was extra nice. Your selection is one of the biggest I've seen. I think the woman who helped us was Loraina (Tall Blonde). She was very helpful and so inforative to all the men & woman Leather Jackets. We had no idea there were so many to choose from. She also offered to get some t-shirts you did not have on the floor and we bought 3. She was always there for us when we needed to have help. I will always seek her out when we return. Your whole staff was very out going and very excellent in a professional way. Thanks to the fun and outgoing Loraina we will make your store our Harley Store from this day forward. We have told many of our friends to shop there if they want excellent service.
Betty Wright"
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By: Betty Oklahoma City,OK
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"Great buying experence and very helpful staff . "
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By: Anonymous Ninnekah ,OK
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"This has been the best experience I have ever had in my major purchase buying. The staff in all areas of the store are outstanding. Phil Balmer aka Mr Wide Glide.......lol"
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By: philip Norman ,OK
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"you are the best"
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By: jerry minco,OK
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"Bike wouldn't maintain oil pressure, took to Fort Thunder service department on Saturday morning thinking it was something simple to fix, Jesse got my bike right in and called me later saying the cam bearings were shot and I was thinking my bike would be down until at least Monday evening. Late saturday afternoon Jesse called and said my bike was ready to ride, he showed me the old parts and explained in detail what had happened. With the extended warranty and the dealers loyalty card I payed less than $13.00 for the repairs(it does pay to shop at Fort Thunder), I am confident that no other HD dealer in the OKC area could have got my bike in and fixed in one day and give the service that was given by Fort Thunder. GREAT JOB TO JESSE AND THE MECHANIC(S) INVOLVED."
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By: phillip yukon,OK
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"Just wanted to let you and the staff know that I am enjoying the 2010 Wide Glide, and that your team is the best I have ever seen or delt with.
Jerry Tinsley"
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By: Jerry ,OK
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"Hi, just wanted to let everyone know that this place is kicka_ _ my husband and i got the 2009 sportster and candie was our sales person even during the hog rally and as busey as she was with the event and the day she gave us the attention any customer wants to get two thumbs for all at the fort. "
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By: michelle enid,OK
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"A friend told me not to waste my time at the other H-D dealers and he was right. Bud greeted my wife and me at the door, stayed with us as we sat on many different bikes trying to get a feel for what would suit the both of us and answered our many questions. The finance team worked a good deal for us and when it was all said and done, my first ride on a Harley is something I'll never forget... I still have a smile on my face and it is 4 days later!!! Thanks to the entire team at Ft. Thunder for a great experience. YOU GUYS ROCK!! "
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By: Wade Blanchard,OK
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"I had been shopping for an HD for months and even travelled to dealerships in Tulsa. Ft. Thunder Harley Davidson worked with me and beat any offer another dealership made. The staff was friendly and even conducted call backs to follow up with me...before and after the purchase of my ride. Overall a five-star experience!"
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By: Anonymous Oklahoma City,OK
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"You guys are the best. I had trouble with my Bushtec trailer and brought it in to your service department and was treated like royality even thou I was riding a Honda Goldwing. I just can't say enough good about how well I was treated and the fast repair to my trailer. Thank You Jeremiah."
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By: JoAnn Wnton,CA
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"Matt, My 2002 roadking had transmission issues late friday afternoon & I called Jeremiah& asked for a tow. Even that late in the day with a rally in town Dale came right out & got me & the bike. Jeremiah & you were very very helpful even offerd me a loner for the weekend. I just wanted to let you know how much I appreciate Dale, Jeremiah, & you.I know if I bring my bike in it will get done on time & right the first time. All of my future service work & bike purchases will be with Fort Thunder HD. This is the first time I have ever wrote down a letter of this type But you guys had it coming Thanks for a job well done. Mike G."
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By: Mike Moore,OK
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"What a Great Buying experience! I can't talk them up enough, Just bought a 09 Heritage Softail classic and couldn't be happier. Everyone at the dealership makes you feel relaxed, unlike those high pressure (cage) dealers I dealt with in 08. when they talk about brotherhood they are talking Ft. Thunder H-D. Here's to keeping it real! Ride Free Brothers and Sisters! "
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By: Michael Davis,OK
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"Yoiu have a top notch dealership. I am a VIP member, the service department ranks second to none. I had a problem with my scooter on a Saturday. I limped it home and to your dealership on Monday. Jeremiah was in excellent form over the phone with me Saturday, and Monday when I arrived at the dealership. When I shop parts or motorclothes they are none but the finest and friendliest sales staff bar none. I am fortunate to have Ft. Thunder so close to my home. Thanks for everything you do for me, including making me smile from the time I arrive until the time I leave Ft. Thunder."
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By: Rusty Mustang,OK
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"being female I found it very refreshing to walk into a dealership with so many friendly people male and female. Kudos to you for making me feel at home."
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By: Kasey OKC,OK
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"Most importantly, I enjoy my bike( 09 Bones). The sales,parts,service,and financing were very helpful. They are NOTHING like the ******** you would find at a car dealership. I will buy from them again next time. Great place, great people, great bikes. -Wes"
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By: Wesley Moore,OK
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"I own a 06 V-Rod and was the unfortunate recipient of the almost unheard of problem of engine failure. When I got to your dealership the service guys ( Matt and Jermiah) immediately took the bike back to Jason who quickly determined that the engine was seriously sick ( no compression). Two days later Jerimah called with the diagnosis and a schedule of repair. Less than two weeks later he called back to say that the bike was repaired and the cost was per the estimate.
These guys are the best I've dealt with. Matter of fact, everone in service is. They are professional, courteous and thorough.
I'll be back to your store in the near future because of your staff.
Jim Platt "
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By: Jim Ada,OK
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"I must say I wasn't the easiest customer to deal with! I had not a single bit of knowledge of what to buy, how to go about purchasing it, and what he was going to think about it. This is where the folks at Ft. Thunder came in! They were wonderful! I purchased a 2008 Fatbob for my husband and they gladly delivered the bike to my house for me since it was a surprise. I purchased this bike over a year ago and everytime we go in they remember us! Now that is service!"
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By: Alicia oklahoma city,OK
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"From our first visit to Fort Thunder when O'Reilly stood out in the cold and wind, and talked to us about Sporters. Till we bought our Street Bod. Everyone at Fort Thunder has truly made us feel like a member of the Fort Thunder family. We are looking forward to many fun times at Fort Thunder this summer.
Ride Safe,
John and Garra"
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By: John Norman,OK
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"The best Harley-Davidson dealership in Oklahoma City metro. Always friendly service."
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By: Roger Oklahoma City,OK
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"I dealt with Jesse in your service dept. and everything he told me before the job started was true and exact. He is a valuable asset to your service dept.
Gordon Martin"
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By: Gordon Oklahoma City,OK
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"Robert
I just wanted to pass onto you the service provided by Chris, Gary and the rest of the Ft Thunder family when I was buying my new street glide on Saturday was AWESOME. I always feel welcome when I come into the store, but they really did a great job taking care of me, getting me out the door and on my way down the road. The parts personnel and service department did a great job helping me pick out the new pipes, installing them and making the bike look great. Thanks again for everything.
Traci Applebee
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By: Traci MWC,OK
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"I have only to say that you guy's rock I have never felt like part of any family till I came there.You can tell you all really care about your customers. I must tell you you beat xxxxxxxx (the other dealers) hands down . I was going to buy there but it was like the did not even care if the sold a bike are not. Your people let me talk to my wife alone and we decided this was the place we wanted to buy from . Number one dealer hans down Keep up the great work guy's and gal's fantastic...........on a scale of 1 to 10 I give you all a 15 Thanks for everything.BOB Jarvis Mosul Iraq . P. S. I could of gotten a discount on the bike but it was worth the extra money because of the way you all take care of your customers.Thanks Again!!"
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By: ROBERT harrah,OK
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"I visited your dealership yesterday and even though I didn't by my Fatbob from you guys, you treated me like I was part of your family. A girl named Allyson and a young man named Jeremiah were both extremely friendly and very helpfull. Your bikes are just off the hook, outstanding. The three bikes that were built for the competition were all outstanding, That Fatboy and the Roadking especially are just pure sex!!!Really like your people and your store. You guys treated me better than the dealership where I bought my bike. If I decide to trade or buy a new bike, It will be from you guys. Very Impressive! Thank you very much.
John Rogers."
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By: John Sayre,OK
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"I purchase a 2009 Street Glide with the 103 CI upgrade and the next afternoon my bike was ready, which was originally scheduled not to be ready for several days. I was told the crew back in the Service Department "teamed up" and got it done by 4pm the very next day. Your service department is awesome!! Even better was the sales staff. I was greeted on the previous Saturday by a very knowledgeable and friendly man by the name of Jeremiah. He deserves great recognition for his customer service. I have never had such a great experience at any other HD dealership anywhere!! I can't wait to come in to see all your staff, if for nothing else, hang out and shoot the bull. Thanks again for the tremendous experience. I will be back and I will bring my friends!!! Thanks again!!"
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By: Nicholas Oklahoma City,OK
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"Had my first service on a used Harley I recently purchaced.I was going to have Accessories installed at the same time.....Your staff had the integgrity not to" slap" it on when they discovered that" fitting" was a problem, Thank You...."
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By: john okc,OK
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"Jeff-
I wanted personally thank you for the amazing service and assistance I recieved from you and your staff at Fort Thunder yesterday! Purchasing my first Harley has been a fifteen year journey, that was realized in your store! I felt well informed, well taken care of and well treated. I will not doubt be back, and will certainly recomend Fort Thunder to all my friends and family! Thank you for fullfilling a long time dream, please thank Ted, Ivan and your wife, along with the service crew for taking care of my on the spot, what an amazing experience! I can't say enough, I wish you all a wonderful Holiday!
Chuck Salser
Community Service Counselor
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By: Chuck Oklahoma City,OK
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"You guys rock!!"
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By: Katty McLoud,OK
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"They treat you like family!(The good kind)I love this place and would recommend them to ANYONE and everyone. What a awesome experience I have had there! I signed up for a Breast Cancer fundraiser that was sponsored by HD and I needed to get a drivers license, I knew nothing about riding mototcycles and had nothing but I was on a mission and an adventure of a lifetime. When I walked into Fort Thunder Harley Davidson, I know I had a deer in the headlights look, the owner and the girls took me under their wing and helped me way beyond what was their jobs. Not only did they direct me to a riders saftey course, they assisted me with all the equipment I needed for my trip. I can not express my gratitude enough for all the help, equipment and friendship I have experienced from this dealership. From the time you walk in the front door till the time you leave, you'll experience great customer service. I am forever greatful.
P.S.
I just recently purchased my first motorcycle there too!! Love it!
Happy Riding,
Michele Baker "
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By: Michele Moore,OK
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"Ok,
So, i'm a little happier now. Brad called around and got the part. Within - like an hour - that's service and he's helped to return my faith.
Brad,
Thanks, "
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By: john Norman,OK
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"While riding through Moore on our was to Sioux City Iowa we discovered my newly installed tire from a shop in Texas was rubbing the inside of my fender which was cutting the sidewall. After talking with your service guys they discovered that it had also cut my turn signal wires. There was nearly a 2 week wait for service. You guys managed to squeeze us in fix all the problems and keep us as comfortable as possible while stranded. Just wanted to thanks the service guys and apparel people for letting us wonder around while stranded. They did great."
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By: Aaron Denison,TX
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"Mr. Dodson,
A short note to say Thank You for your involvement regarding my 5000 mile service. I appreciate your response and of course you taking corrective action. My confidence level is now much higher. My bike looks good and runs good. A special thank you for your consideration in providing the gift card. Believe me, it will all come back to Fort Thunder Harley-Davidson real soon. Thank You also for the discount on the special items I wanted. I really appreciate your willingness to work with me and the special consideration. It is great to see an owner stand up and stand behind his product / services.
Respectfully, Bob Dowdy"
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By: Bob ,XX
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"Congrads on the new shop! I've never had better service at another H-D dealer in the many years I've been riding. we were just passing through and needed an oil change. Fast friendly service, they even washed my bike!! Means alot when you're so far from home.
Thanks again,
Jeff & susan Hendy
Wanchuca, FL"
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By: Jeff & Susan Wanchuca,FL
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"Hi Robert Dodson,
Owner, Fort Thunder H-D, Oklahoma City
I’d like you to know how I appreciated the hospitality and service I received on September 07, 2008, Jesse is the name of the person that I dealt with that day. I am not sure what position he holds (I do not see him listed on your web site) but he has made an incredible impression on us and you I’m sure are grateful to have an employee of his caliper representing you and your dealership.
My wife and I were returning from NY to our home in Arizona when we discovered the badly damaged rear rim on my FLHTCUI, a call was made to your dealership and Jesse took things from there. He was not only knowledgeable of what parts were needed, he handled everything in a most professional way, he gave assurance that the repair would be done and it would completed that day. He is a most pleasant person to speak with, and his pleasant way and professional way of dealing with our unfortunate break down made me feel so calm and comfortable that it seemed as though this breakdown was a just a distant memory. Truth is having a rear tire and rim fail the way mine did will be long remembered, the thought of what could really have happened is not easy to forget, but Jesse mad it all go away that day.
He kept his word and the bike was repaired and we were on our way, his follow-up phone call to ask if we were satisfied with the service received put me at a loss for words, how can I ever express how I feel about the awesome service and pleasant time spent at your dealership. I know that I will never pass through Oklahoma City again without stopping in for a visit, thank you for the hospitality and service, Fort Thunder H-D is another wonderful memory to our road trip across the US.
As an explanation to the repair needed & my ill feeling about what could have happened, I offer this picture of the damaged rim, Jesse made us feel so at ease and got us back on our way, and made the follow-up call, truly an awesome employee at Fort Thunder H-D
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By: John ,AZ
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"Best dealership in the state, bar none and believe me when i say "Bar None". After dealing with the rest (names not worthy of being mentioned) and having many less than desireable experiences with their service and sales departments, I decided to try Fort Thunder. They have got the best staff. The service Dept. is second to none, Parts staff very knowledgeable, Robert & Stacie you Rock! #1 Baby"
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By: Richard Elk City,OK
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"Fort Thunder team/staff was very knowledgable and courteous, they were not at all pushy with thier sales technique. I am now the proud owner of my first Harley, and I am sure it will not be my last. Thanks for everything. Sincerely, Stephan Cook"
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By: Stephan Norman,OK
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"On 19 May 2008, I was riding through OKC and was on I-44 in order to by-pass your fair city as I was on my way to pick-up 66 towards the Tulsa area. You see,I left the Denver area via the Texas panhandle to see some of Route 66 that I had not seen in your part of the country. I've been all over the west and 66 out there, but I wanted to ride the route through Texas, Oklahoma, and Kansas.
I left Colorado on the 17th of May 08 and proceeded to Dalhart,Tx, then on to Elk City that weekend. I left Elk City and made it to OKC when the throttle cable snapped while passing thru.
Well it was about noon, the temp and humidity was rising and I was able to pull over on I-44. I fiddled with the controls and yup-cable is FUBAR. So I had called AAA out of Colorado, who dispatched a tow truck to my location. It was a bad day, I was annoyed, had a headache, and since I am a 20 % disabled veteran that can't hear too well(hearing aids don't work well in the wind)-I was a little agitated. The tow vehicle arrives,and I see the driver in the cab and a guy appears from nowwhere. Well this guy turns out to be the ownder for FT HD, Robert Dodson. I asked him what was he doing out there and he said " I was driving by and it looked like you needed help". I said to myself, the Big Cheese (God) is watching out for me because what are the odds of this shyte happening ? Plus, I don't think Robert was trolling the interstate around OKC for broken down scoots to boost revenues.
To make a long story short, I asked him once I got Charlene, my 99' Road King, to the dealership if he could expedite the service if possible. He made a call, got the scoot towed down the road and I was out of there by 1700 hours(5 pm) that day. Robert's wife, the service staff, and other folks were friendly and got me on my way. By the way, the repair bill for the R/R of the cable was under $95.00. All those events made my day considering I could of been in a rural area, could have had my bike a settin for a while, and spent more money elsewhere.
Although it was kind of shytty day, it ended up good in the big scheme of things. Thanks to all at FT HD and if I wished your dealership was in the Denver area because I would recommend it.
Once again, thanks to all and I made it back to Colorado with a scoot that had better acceleration than before.
Thanks much,
Richard N.
Westminster, Colorado"
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By: Richard Westminster,CO
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"The staff ALWAYS greets you as you enter the store unlike the other local HD dealers. It is nice to see the owners actually walking the floor to help customers find what they need. Just a great all around experience when my family comes in to buy accessories or clothes. Keep up the GREAT service and attitude."
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By: Phil Yukon,OK
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"I purchased my first Harley, an '05 Softail Deluxe, not long ago. After visiting several Harley dealerships and custom cycle shops in Oklahoma City, Moore, Edmond, Stillwater, and Lawton, I chose Fort Thunder. From the authentic and friendly greeting as soon as I entered the store, to the "front line" leadership of Stacie being out on the floor actually assisting me as opposed to sending me to one of her employees then "hiding" in her office behind mounds of paperwork, to April insisting on not selling me a helmet unless it was a perfect fit, to warm and genuine smile of Whitney's, who displayed waaaaaaaay more patience and answered farrrrrrrrr more questions than the law should allow, Fort Thunder has quickly become my "home away from home". :-) They quickly made me feel as though I am a valued member of their Harley family as opposed to just another customer. I have decided that the FIRST, BEST and ONLY choice for me and my Harley Davidson needs, whether it be sales, service, parts, apparel or just plain hanging out, is Fort Thunder Harley Davidson in Moore, OK, USA. They have all other dealerships beat hands down."
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By: Anonymous MWC,OK
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"I have been purchasing parts and accessories from Bryan's/Fort Thunder for several years now. I enjoy the way I am treated evertime I come into the dealer ship. Tami and Justin are always a pleasure to work with. Keep up the great work.
Dan Cooper"
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By: Dan Davis,OK
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"Im a return customer so that says something good! I really like everyone at Bryan Harley Davidson! They are real friendly and i have grown to know alot of people there!"
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By: James chandler,OK
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"My husband, Jason, and I bought our 08 SuperGlide Custom at Bryan's. We were totally impressed with our salesman, Mike. He was super nice and as was everyone in the store. Our son, Colton, had a blast!!! We rode in our first Poker Run this last Saturday and I won!!!! Thanks guys! We are putting your business out all over Western Oklahoma!"
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By: Hattie Elk City,OK
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"I want to thank the entire staff . Everyone was super . Special thanks to Jeff(finance),Terry(sales),Tammy(parts).I purchased an 05'Sportster & everyone loves it . Staff was really professional,friendly,& very knowlegeable . Would seriously purchase my next bike at Bryan's & would recommend them to all my friends & family . Thanks again for a wonderful experience , what a dream come true . WOW , I'm finally a HARLEY OWNER !!!!!
VERN WILLIAMS"
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By: vern anadarko,OK
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"The staff in your shop deserves more than a five star rating. The people working there are very friendly and helpful. Mike help me to find the bike that I was looking in the back storage area of the shop. To me every one went out of their way to help me. From sales to finance this was the best experience I ever had Thank you guys so much. My wife and I enjoyed riding your new Harley Heritage this weekend.
Danny & Ruth Robbins
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By: Danny Oklahoma City,OK
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"Swore I'd never own a Harley. Went in a Harley store for the first time and lo and behold, I own a Harley!
Rode my new 08 Street Glide home in a couple hours after walking in the door. I still don't know what happened?
I haven't ridden any of my other 8 bikes siince. I love it!!!!!! Thanks everyone at Bryan H-D.
Marvin McClure"
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By: Marvin Oklahoma City,OK
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"I only came in to look at what bikes were available, and once I got to talking with Mac, I knew I would be leaving with a Harley. Mac, Justin, Kelly, and the entire staff treated me and my guy like royalty! I love my brand new 2008 105th anniversary Heritage! I have already told all of my friends about the outstanding treatment! Thanks guys and I will be in again and again!"
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By: Anonymous Oklahoma City,OK
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"I JUST STOPPED BY TO LOOK AND THE NEXT THING I KNOW I AM PICKING UP MY BIKE 3 HOURS LATER. AT FIRST I WAS LEARY OF BUYING A HARLEY, BUT AFTER TALKING TO SALES AND TOURING THE DEALERSHIP, I WAS HOOKED. I HAD LOOKED AT OTHER BIKES, BUT THE TREATMENT I HAVE RECEIVED AT BRYAN HARLEY-DAVIDSON WAS WHAT REALLY SOLD ME. EVERYONE THERE IS GREAT, IT IS LIKE FINDING YOUR LONG LOST FAMILY. THANKS FOR EVERYTHING."
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By: RAY MIDWEST CITY,OK
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"My wife and I came in for our first time to look at purchasing our first HD. The young lady who sits at the door & greets each customer as they walk in is not only friendly but made us feel like family! (Amanda I believe) She made sure we knew where everything was and offered us a soda!! She directed us to Mike Hays who helped us figure out what bike would fit our riding! EVERYONE GO SEE THESE TWO AT BRYAN'S! THE WHOLE DEALERSHIP WAS WONDERFUL!"
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By: Russell Moore ,OK
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"Special thanks to Monty, Jeff, and Gary."
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By: Joseph Moore,OK
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"just bought 07 heritage,and wanted to thank everybody involved.You got a great little store there and a lot of really pleasant people to work with.My experience at Bryans was a really good one.It was fast no B.S. just good service.Brad in service is always there to answer any questions and your parts department is in good hands too.All in All you guys are great,keep up the good work. Thanks,Leonard Sanchez"
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By: leonard norman,OK
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"I had a great experiance, Mac is a great salesman if you get a chance go see him he'll take care of you
scott oklahoma city"
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By: scott oklahoma city,OK
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"I have to say thanks to Brad and Chris for the support they've given me since I bought my Road Glide from Brian HD. When there was an issue with my warrenty, Chris went out of his way to make sure my Harley was protected with no loss of coverage. Your VIP service plan is top notch, Brad always remembers my name and keeps my bike in prime condition on my schedule. You guys provide great post sale attention to your customers. THANKS! 4/14/07 "
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By: Ron Oklahoma City,OK
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"Brought my bike in for service last week, and was very pleased with everything. You got me right in, and my bike was ready when I needed it. Had plenty of help loading and unloading my bike. Definitely worth the drive from Enid to have you guys service my Heritage Springer. Thanks...
Dave Timmons"
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By: Dave Enid,OK
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"I LOVE my 07 Wide Glide, thanks so much for your help!"
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By: Charlie Bethany,OK
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"Supreme service, from purchasing to break downs to open door policies is Bryan Harley-Davidson. My customer characteric is to take up to a year or more to make the purchase. Thanks to Micah, Gary, Chris and Robert for courteously allowing me all the time I needed. This purchase was my second Harley from Bryan's. I highly recommend this dealership. How many dealerships allow a customer to walk into the store and receive personal assistance from the owner by phone while away from his or her business?"
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By: Jud & Linda El Reno,OK
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"Just wanted to say thanks; sent my wife in for my Christmas presents and Guy went above and beyond to help her out; always curtious and helpful, you guys are great. Have a MERRY CHRISTMAS AND A HARLEY NEW YEAR.
TRACY BROOKS"
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By: TRACY KONAWA,OK
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"Best in Oklahoma!!!What an awesome service department you have! Last saturday (Nov 11th) I had just completed riding in the "Veterans day" parade downtown and was heading out on a long ride with my friends for the remainder of the day. I ride an Electra Glide. As I began the cruise I noticed my left speaker went out. No big deal but since it was under warrenty and I was very close to that "other Harley Dealership" I rolled in to the service department and asked if they could help me swap out the speaker and get me on the road again. The service manager gave me "eleventeen" reasons why he could not help, and not one reason why he could. At that point I called your dealership. I spoke with "Niki" in service. I explained my situation and she said "bring the bike over and we'll get you fixed up and out of here as quick as we can". (Now that's service) I was extremely happy. True to form I was in/out and back on the road very quickly. As usual I ended up buying a piece of chrome while waiting (standard ops). A win win situation for all. As an added note...there have been 3 other occasions where the "other dealership" couldn't help me when I was in a pinch, however, Brad and Niki never even hesitated to offer assistance. Your Service Department is first rate in my book. My thanks that day goes to Niki. Keep up the great work!
Respectfully/
A Navy Veteran"
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By: James Okc,OK
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"My comments are late in comming however I feel that Bryan Harley has done a super job when I purchased my Harley's
The maintanence department (Brad and his staff) are outstanding.
Thanks "
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By: Lloyd Edmond,OK
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"I am very impressed with the knowledge and customer care of Bryan Harley-Davidson. This is my first NEW purchase of anything besides clothes, and the staff was very helpful. I wish I'd bought a Harley sooner."
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By: chad harrah,OK
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"Hello, I am writing this on behalf of my dad who was recently down to visit my husband & I from Wisconsin...on his V-rod.(875 miles from his front dorr to mine!) My dad is 73 years old and is still riding!!! He's pretty cool. When he got down here he noticed that his front tire was "whipped-out" on one side. My husband called Brad at the shop and he made some suggestions and was able to fix it that next morning....How awesome is that??? We just wanted to say "THANK-YOU" for a wonderful team at the shop. My husband has also been in the shop a few times and have met with nothing but kindness, professionalism, humor, and wonderful service for his Road King. Sometimes in this life people forget to say or tell people that they did good or "atta-boy"....Well, "Way To Go!!" Thank You. Your Friends
Jodie & Patti Croslin"
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By: Jodie & Patti Moore,AB
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"Just had my new sportster in their for the first time to get a stage 1 upgrade on it.... great work and fast turnaround!.... now the bike runs and sounds like a real harley! thanks guys
cory"
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By: cory Oklahoma City,OK
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" I would like to say thank you too each individual that has worked with me on purchasing my harley (Micah), I apologize for not be able to remember all the names of each off you but, I never forget a face. I'm really pleased with the way things worked and with the people I talked too... To be honest I mentioned to Chris that you ( Bryan Harley Davidson) puts (EDITED)in Lawton, Ok. to sad shame. Friendlier people and the works, guys I thank you for it. Now lets get that ride home so I show off some heh heh but don't tell my wife...."
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By: Anonymous Cyril,OK
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"Service department is always great! Brad and crew always do a great job! Thanks"
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By: Preston Edmond,OK
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"Everytime I walk in the door, I am greeted like I am family! I just adore the sales man that sold me my Harleys, he always looks happy to see me even though I'm just in buying parts."
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By: LeAnn Del City,OK
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"Very good experience on the financeing and throughtout the hole process of buying my motorcycle. Will recomend to any one that is looking or want to buy a motorcycle "
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By: David Noble,SC
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"Dear Robert & Stacie Dodson,
I have been a customer in your store several times now. I have also had my bike in your shop several times. I am writing to thank you for your superior customer service every time that I have done business with you. I am a teacher, and we don't get much respect or paid that much. One thing that I have noticed is that your dealership doesn't overcharge or abuse the customers, and your are always friendly and courteous. I am extremely appreciative of your shop. This week, my bike started acting up on me. I was left stranded 5 times in the 100 degree heat and rather than telling me just to call a tow service, your service department manager, Brad Wardlaw, sent your trailer to pick up my bike that same day. Then, when the problem turned out to only be loose battry cables,I wasn't charged anything. This is not the first time your dealership has gone above and beyond the call of duty, though it is the first time it hasn't cost me anything other than feeling a bit embarrassed. I have dealt with other dealerships in the past, and have experienced nothing but high prices and cold interactions. They do not embody the Harley spirit. You and your dealership do. I am planning on buying another bike when my finances will ever allow, and I am definitely buying it from you. I am forwarding this on to Harley-Davidson customer service as well. They should know what a great dealership they have in Bryan Harley-Davidson here in Oklahoma.
Sincerely
Blake E. Hart"
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By: Blake Del City,OK
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"I came in after a frustrating experience with those guys in Edmond.. Outstanding help and courtesy. Thanks."
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By: bill oklahoma city,OK
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"Megan Thank You"
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By: dave rushsprings,OK
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"Dear Bryan HD,
Thank you for your attention to Harley Riders from out of town. On Friday May 26 2006 left Minneapolis for the Iron Butt Run, 1500 miles in 24 hours. Made it to your area in 11 hours. My nighttrain developed a few problems (electrical). I called Hog road side and was towed after 1 hour and twenty mins. The driver was a biker and highly suggested your store. After the over night, I called your shop and was picked up. Your service manager got his tect's working as soon as I got there, dam good service, (replaced the regulator) clean the bike and had me on the road. I would like to thank you and your employee's for their great attitude and going out of their way to help. I did make it back to Minneapolis in 11 hours, so I did make the run in 22 hours, I enjoyed the ride, but got to meet some true Harley Riders, Thanks again Frank Anderson
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By: Anonymous ,XX
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"I was helped by Guy while shopping for accessories for my 06 Ultra. He was courteous and helpful."
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By: Robert Moore,OK
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"Just want to drop you a note about the GREAT service I received on Friday 5/26/06. I was traveling through, on my way back to Waco TX and needed a rear tire and the young lady in your service department did a great job on getting me in and out in and back on the road in record time. I wish I could have thanked her personally on Friday but she was helping another customer when I was finished and ready to leave. So if you would please thank her for me, and thank you for hiring such a confident staff. Your whole staff treated myself and my riding companions with great hospitality. Thanks again.
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By: Blake Waco,TX
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" thanks for all your help, cant wait to ride"
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By: Jon Chickasha,OR
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"I had visited other dealerships before I came to Bryan's HD. These other dealerships seemed uninterested in my business when I entered the store. At Bryan's HD, I was promptly met by Rex. Rex is a terrific and knowledgable salesman - I felt he went well out of his way to insure that I was well informed of the bike I was interested in as well as showing my family and I around the dealership - where we met several of the staff in their respective areas. I will always remember my vist there and can assure you that BRYAN HD is now my Number One Dealer for all my Harley needs!! Great Job guys!!!"
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By: James Lawton,OK
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"Everyone is always so friendly, even after the major purchase is complete. Only negative thing I can say is that the day our bike was purchased we left the dealership with not even enough gasoline in the tank to get us home (not very far). Other than that, we enjoy coming back to the dealership to look around and see people we've become acquainted with.
(Oopps, Sorry about the fuel, stop in for a free tank and a detail on us!!!! Robert Dodson-Owner)"
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By: ,XX
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"Robert, Stacie, Donny and All
Thank you so much for the beautiful glass plaque we received from you of our new Ultra Classic, We are really enjoying every moment that we can spend riding it, It's a dream come true. Your a GREAT group of friends and we really enjoy spending our spare time with you and our Harley Friends.
Thanks Again
Marshall and Becky Hammer
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By: Marshall & Peggy ,XX
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"This was our very first Harley we were very happy and pleased with the know how and the experience of the whole crew. I was very very very very happy with Brad in the service deparment. We had a problem with the bike after we bought it and took it up there and Brad handled it like we were the only custmer that he had and that makes people feel good knowing that they can depend on their dealer that way. Thanks for everthing!!!!!!!!!!!!!"
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By: scott & janice shawnee,OK
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Join the FTHD V.I.P. Mobile Club. Just text The Word "Harley" To 67664 To Receive Instant Mobile Alerts on all VIP Specials, Give-Aways, & Events 24/7....Do It Today!
SPRING HOURS AT THE FORT
SERVICE DEPT.
Mon to Sat - 9am to 6pm
Closed on Sunday
SHOWROOM
Mon to Sat - 9am to 7pm
Open on Sunday
Beginning April 11th
11am to 5pm
The entire Staff at Fort Thunder H-D thanks all of you for your continued dealership support & loyalty!
Gear Up For The Ride!
When the road calls, foneGear's
premium Harley-Davidson® cell-phone cases answer.
Check them out on the H-D® Apparel page.
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