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For Information about the Dealer Sponsored Harley Owners Group Chapter, open the LINKS page and click on the Chapter logo!Join our E-Newsletter
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 Our Customers Speak! | | To add a testimonial of your own, go to the Customer Survey page. |
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"While riding through Moore on our was to Sioux City Iowa we discovered my newly installed tire from a shop in Texas was rubbing the inside of my fender which was cutting the sidewall. After talking with your service guys they discovered that it had also cut my turn signal wires. There was nearly a 2 week wait for service. You guys managed to squeeze us in fix all the problems and keep us as comfortable as possible while stranded. Just wanted to thanks the service guys and apparel people for letting us wonder around while stranded. They did great."
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By: Aaron Denison,TX
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"Mr. Dodson,
A short note to say Thank You for your involvement regarding my 5000 mile service. I appreciate your response and of course you taking corrective action. My confidence level is now much higher. My bike looks good and runs good. A special thank you for your consideration in providing the gift card. Believe me, it will all come back to Fort Thunder Harley-Davidson real soon. Thank You also for the discount on the special items I wanted. I really appreciate your willingness to work with me and the special consideration. It is great to see an owner stand up and stand behind his product / services.
Respectfully, Bob Dowdy"
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By: Bob ,XX
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"Congrads on the new shop! I've never had better service at another H-D dealer in the many years I've been riding. we were just passing through and needed an oil change. Fast friendly service, they even washed my bike!! Means alot when you're so far from home.
Thanks again,
Jeff & susan Hendy
Wanchuca, FL"
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By: Jeff & Susan Wanchuca,FL
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"Hi Robert Dodson,
Owner, Fort Thunder H-D, Oklahoma City
I’d like you to know how I appreciated the hospitality and service I received on September 07, 2008, Jesse is the name of the person that I dealt with that day. I am not sure what position he holds (I do not see him listed on your web site) but he has made an incredible impression on us and you I’m sure are grateful to have an employee of his caliper representing you and your dealership.
My wife and I were returning from NY to our home in Arizona when we discovered the badly damaged rear rim on my FLHTCUI, a call was made to your dealership and Jesse took things from there. He was not only knowledgeable of what parts were needed, he handled everything in a most professional way, he gave assurance that the repair would be done and it would completed that day. He is a most pleasant person to speak with, and his pleasant way and professional way of dealing with our unfortunate break down made me feel so calm and comfortable that it seemed as though this breakdown was a just a distant memory. Truth is having a rear tire and rim fail the way mine did will be long remembered, the thought of what could really have happened is not easy to forget, but Jesse mad it all go away that day.
He kept his word and the bike was repaired and we were on our way, his follow-up phone call to ask if we were satisfied with the service received put me at a loss for words, how can I ever express how I feel about the awesome service and pleasant time spent at your dealership. I know that I will never pass through Oklahoma City again without stopping in for a visit, thank you for the hospitality and service, Fort Thunder H-D is another wonderful memory to our road trip across the US.
As an explanation to the repair needed & my ill feeling about what could have happened, I offer this picture of the damaged rim, Jesse made us feel so at ease and got us back on our way, and made the follow-up call, truly an awesome employee at Fort Thunder H-D
"
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By: John ,AZ
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"Best dealership in the state, bar none and believe me when i say "Bar None". After dealing with the rest (names not worthy of being mentioned) and having many less than desireable experiences with their service and sales departments, I decided to try Fort Thunder. They have got the best staff. The service Dept. is second to none, Parts staff very knowledgeable, Robert & Stacie you Rock! #1 Baby"
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By: Richard Elk City,OK
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"Fort Thunder team/staff was very knowledgable and courteous, they were not at all pushy with thier sales technique. I am now the proud owner of my first Harley, and I am sure it will not be my last. Thanks for everything. Sincerely, Stephan Cook"
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By: Stephan Norman,OK
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"On 19 May 2008, I was riding through OKC and was on I-44 in order to by-pass your fair city as I was on my way to pick-up 66 towards the Tulsa area. You see,I left the Denver area via the Texas panhandle to see some of Route 66 that I had not seen in your part of the country. I've been all over the west and 66 out there, but I wanted to ride the route through Texas, Oklahoma, and Kansas.
I left Colorado on the 17th of May 08 and proceeded to Dalhart,Tx, then on to Elk City that weekend. I left Elk City and made it to OKC when the throttle cable snapped while passing thru.
Well it was about noon, the temp and humidity was rising and I was able to pull over on I-44. I fiddled with the controls and yup-cable is FUBAR. So I had called AAA out of Colorado, who dispatched a tow truck to my location. It was a bad day, I was annoyed, had a headache, and since I am a 20 % disabled veteran that can't hear too well(hearing aids don't work well in the wind)-I was a little agitated. The tow vehicle arrives,and I see the driver in the cab and a guy appears from nowwhere. Well this guy turns out to be the ownder for FT HD, Robert Dodson. I asked him what was he doing out there and he said " I was driving by and it looked like you needed help". I said to myself, the Big Cheese (God) is watching out for me because what are the odds of this shyte happening ? Plus, I don't think Robert was trolling the interstate around OKC for broken down scoots to boost revenues.
To make a long story short, I asked him once I got Charlene, my 99' Road King, to the dealership if he could expedite the service if possible. He made a call, got the scoot towed down the road and I was out of there by 1700 hours(5 pm) that day. Robert's wife, the service staff, and other folks were friendly and got me on my way. By the way, the repair bill for the R/R of the cable was under $95.00. All those events made my day considering I could of been in a rural area, could have had my bike a settin for a while, and spent more money elsewhere.
Although it was kind of shytty day, it ended up good in the big scheme of things. Thanks to all at FT HD and if I wished your dealership was in the Denver area because I would recommend it.
Once again, thanks to all and I made it back to Colorado with a scoot that had better acceleration than before.
Thanks much,
Richard N.
Westminster, Colorado"
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By: Richard Westminster,CO
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"The staff ALWAYS greets you as you enter the store unlike the other local HD dealers. It is nice to see the owners actually walking the floor to help customers find what they need. Just a great all around experience when my family comes in to buy accessories or clothes. Keep up the GREAT service and attitude."
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By: Phil Yukon,OK
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"I purchased my first Harley, an '05 Softail Deluxe, not long ago. After visiting several Harley dealerships and custom cycle shops in Oklahoma City, Moore, Edmond, Stillwater, and Lawton, I chose Fort Thunder. From the authentic and friendly greeting as soon as I entered the store, to the "front line" leadership of Stacie being out on the floor actually assisting me as opposed to sending me to one of her employees then "hiding" in her office behind mounds of paperwork, to April insisting on not selling me a helmet unless it was a perfect fit, to warm and genuine smile of Whitney's, who displayed waaaaaaaay more patience and answered farrrrrrrrr more questions than the law should allow, Fort Thunder has quickly become my "home away from home". :-) They quickly made me feel as though I am a valued member of their Harley family as opposed to just another customer. I have decided that the FIRST, BEST and ONLY choice for me and my Harley Davidson needs, whether it be sales, service, parts, apparel or just plain hanging out, is Fort Thunder Harley Davidson in Moore, OK, USA. They have all other dealerships beat hands down."
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By: Anonymous MWC,OK
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"I have been purchasing parts and accessories from Bryan's/Fort Thunder for several years now. I enjoy the way I am treated evertime I come into the dealer ship. Tami and Justin are always a pleasure to work with. Keep up the great work.
Dan Cooper"
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By: Dan Davis,OK
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"Im a return customer so that says something good! I really like everyone at Bryan Harley Davidson! They are real friendly and i have grown to know alot of people there!"
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By: James chandler,OK
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"My husband, Jason, and I bought our 08 SuperGlide Custom at Bryan's. We were totally impressed with our salesman, Mike. He was super nice and as was everyone in the store. Our son, Colton, had a blast!!! We rode in our first Poker Run this last Saturday and I won!!!! Thanks guys! We are putting your business out all over Western Oklahoma!"
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By: Hattie Elk City,OK
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"I want to thank the entire staff . Everyone was super . Special thanks to Jeff(finance),Terry(sales),Tammy(parts).I purchased an 05'Sportster & everyone loves it . Staff was really professional,friendly,& very knowlegeable . Would seriously purchase my next bike at Bryan's & would recommend them to all my friends & family . Thanks again for a wonderful experience , what a dream come true . WOW , I'm finally a HARLEY OWNER !!!!!
VERN WILLIAMS"
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By: vern anadarko,OK
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"The staff in your shop deserves more than a five star rating. The people working there are very friendly and helpful. Mike help me to find the bike that I was looking in the back storage area of the shop. To me every one went out of their way to help me. From sales to finance this was the best experience I ever had Thank you guys so much. My wife and I enjoyed riding your new Harley Heritage this weekend.
Danny & Ruth Robbins
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By: Danny Oklahoma City,OK
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"Swore I'd never own a Harley. Went in a Harley store for the first time and lo and behold, I own a Harley!
Rode my new 08 Street Glide home in a couple hours after walking in the door. I still don't know what happened?
I haven't ridden any of my other 8 bikes siince. I love it!!!!!! Thanks everyone at Bryan H-D.
Marvin McClure"
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By: Marvin Oklahoma City,OK
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"I only came in to look at what bikes were available, and once I got to talking with Mac, I knew I would be leaving with a Harley. Mac, Justin, Kelly, and the entire staff treated me and my guy like royalty! I love my brand new 2008 105th anniversary Heritage! I have already told all of my friends about the outstanding treatment! Thanks guys and I will be in again and again!"
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By: Anonymous Oklahoma City,OK
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"I JUST STOPPED BY TO LOOK AND THE NEXT THING I KNOW I AM PICKING UP MY BIKE 3 HOURS LATER. AT FIRST I WAS LEARY OF BUYING A HARLEY, BUT AFTER TALKING TO SALES AND TOURING THE DEALERSHIP, I WAS HOOKED. I HAD LOOKED AT OTHER BIKES, BUT THE TREATMENT I HAVE RECEIVED AT BRYAN HARLEY-DAVIDSON WAS WHAT REALLY SOLD ME. EVERYONE THERE IS GREAT, IT IS LIKE FINDING YOUR LONG LOST FAMILY. THANKS FOR EVERYTHING."
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By: RAY MIDWEST CITY,OK
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"My wife and I came in for our first time to look at purchasing our first HD. The young lady who sits at the door & greets each customer as they walk in is not only friendly but made us feel like family! (Amanda I believe) She made sure we knew where everything was and offered us a soda!! She directed us to Mike Hays who helped us figure out what bike would fit our riding! EVERYONE GO SEE THESE TWO AT BRYAN'S! THE WHOLE DEALERSHIP WAS WONDERFUL!"
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By: Russell Moore ,OK
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"Special thanks to Monty, Jeff, and Gary."
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By: Joseph Moore,OK
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"just bought 07 heritage,and wanted to thank everybody involved.You got a great little store there and a lot of really pleasant people to work with.My experience at Bryans was a really good one.It was fast no B.S. just good service.Brad in service is always there to answer any questions and your parts department is in good hands too.All in All you guys are great,keep up the good work. Thanks,Leonard Sanchez"
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By: leonard norman,OK
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"I had a great experiance, Mac is a great salesman if you get a chance go see him he'll take care of you
scott oklahoma city"
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By: scott oklahoma city,OK
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"I have to say thanks to Brad and Chris for the support they've given me since I bought my Road Glide from Brian HD. When there was an issue with my warrenty, Chris went out of his way to make sure my Harley was protected with no loss of coverage. Your VIP service plan is top notch, Brad always remembers my name and keeps my bike in prime condition on my schedule. You guys provide great post sale attention to your customers. THANKS! 4/14/07 "
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By: Ron Oklahoma City,OK
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"Brought my bike in for service last week, and was very pleased with everything. You got me right in, and my bike was ready when I needed it. Had plenty of help loading and unloading my bike. Definitely worth the drive from Enid to have you guys service my Heritage Springer. Thanks...
Dave Timmons"
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By: Dave Enid,OK
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"I LOVE my 07 Wide Glide, thanks so much for your help!"
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By: Charlie Bethany,OK
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"Supreme service, from purchasing to break downs to open door policies is Bryan Harley-Davidson. My customer characteric is to take up to a year or more to make the purchase. Thanks to Micah, Gary, Chris and Robert for courteously allowing me all the time I needed. This purchase was my second Harley from Bryan's. I highly recommend this dealership. How many dealerships allow a customer to walk into the store and receive personal assistance from the owner by phone while away from his or her business?"
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By: Jud & Linda El Reno,OK
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"Just wanted to say thanks; sent my wife in for my Christmas presents and Guy went above and beyond to help her out; always curtious and helpful, you guys are great. Have a MERRY CHRISTMAS AND A HARLEY NEW YEAR.
TRACY BROOKS"
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By: TRACY KONAWA,OK
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"Best in Oklahoma!!!What an awesome service department you have! Last saturday (Nov 11th) I had just completed riding in the "Veterans day" parade downtown and was heading out on a long ride with my friends for the remainder of the day. I ride an Electra Glide. As I began the cruise I noticed my left speaker went out. No big deal but since it was under warrenty and I was very close to that "other Harley Dealership" I rolled in to the service department and asked if they could help me swap out the speaker and get me on the road again. The service manager gave me "eleventeen" reasons why he could not help, and not one reason why he could. At that point I called your dealership. I spoke with "Niki" in service. I explained my situation and she said "bring the bike over and we'll get you fixed up and out of here as quick as we can". (Now that's service) I was extremely happy. True to form I was in/out and back on the road very quickly. As usual I ended up buying a piece of chrome while waiting (standard ops). A win win situation for all. As an added note...there have been 3 other occasions where the "other dealership" couldn't help me when I was in a pinch, however, Brad and Niki never even hesitated to offer assistance. Your Service Department is first rate in my book. My thanks that day goes to Niki. Keep up the great work!
Respectfully/
A Navy Veteran"
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By: James Okc,OK
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"My comments are late in comming however I feel that Bryan Harley has done a super job when I purchased my Harley's
The maintanence department (Brad and his staff) are outstanding.
Thanks "
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By: Lloyd Edmond,OK
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"I am very impressed with the knowledge and customer care of Bryan Harley-Davidson. This is my first NEW purchase of anything besides clothes, and the staff was very helpful. I wish I'd bought a Harley sooner."
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By: chad harrah,OK
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"Hello, I am writing this on behalf of my dad who was recently down to visit my husband & I from Wisconsin...on his V-rod.(875 miles from his front dorr to mine!) My dad is 73 years old and is still riding!!! He's pretty cool. When he got down here he noticed that his front tire was "whipped-out" on one side. My husband called Brad at the shop and he made some suggestions and was able to fix it that next morning....How awesome is that??? We just wanted to say "THANK-YOU" for a wonderful team at the shop. My husband has also been in the shop a few times and have met with nothing but kindness, professionalism, humor, and wonderful service for his Road King. Sometimes in this life people forget to say or tell people that they did good or "atta-boy"....Well, "Way To Go!!" Thank You. Your Friends
Jodie & Patti Croslin"
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By: Jodie & Patti Moore,AB
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"Just had my new sportster in their for the first time to get a stage 1 upgrade on it.... great work and fast turnaround!.... now the bike runs and sounds like a real harley! thanks guys
cory"
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By: cory Oklahoma City,OK
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" I would like to say thank you too each individual that has worked with me on purchasing my harley (Micah), I apologize for not be able to remember all the names of each off you but, I never forget a face. I'm really pleased with the way things worked and with the people I talked too... To be honest I mentioned to Chris that you ( Bryan Harley Davidson) puts (EDITED)in Lawton, Ok. to sad shame. Friendlier people and the works, guys I thank you for it. Now lets get that ride home so I show off some heh heh but don't tell my wife...."
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By: Anonymous Cyril,OK
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"Service department is always great! Brad and crew always do a great job! Thanks"
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By: Preston Edmond,OK
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"Everytime I walk in the door, I am greeted like I am family! I just adore the sales man that sold me my Harleys, he always looks happy to see me even though I'm just in buying parts."
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By: LeAnn Del City,OK
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"Very good experience on the financeing and throughtout the hole process of buying my motorcycle. Will recomend to any one that is looking or want to buy a motorcycle "
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By: David Noble,SC
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"Dear Robert & Stacie Dodson,
I have been a customer in your store several times now. I have also had my bike in your shop several times. I am writing to thank you for your superior customer service every time that I have done business with you. I am a teacher, and we don't get much respect or paid that much. One thing that I have noticed is that your dealership doesn't overcharge or abuse the customers, and your are always friendly and courteous. I am extremely appreciative of your shop. This week, my bike started acting up on me. I was left stranded 5 times in the 100 degree heat and rather than telling me just to call a tow service, your service department manager, Brad Wardlaw, sent your trailer to pick up my bike that same day. Then, when the problem turned out to only be loose battry cables,I wasn't charged anything. This is not the first time your dealership has gone above and beyond the call of duty, though it is the first time it hasn't cost me anything other than feeling a bit embarrassed. I have dealt with other dealerships in the past, and have experienced nothing but high prices and cold interactions. They do not embody the Harley spirit. You and your dealership do. I am planning on buying another bike when my finances will ever allow, and I am definitely buying it from you. I am forwarding this on to Harley-Davidson customer service as well. They should know what a great dealership they have in Bryan Harley-Davidson here in Oklahoma.
Sincerely
Blake E. Hart"
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By: Blake Del City,OK
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"I came in after a frustrating experience with those guys in Edmond.. Outstanding help and courtesy. Thanks."
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By: bill oklahoma city,OK
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"Megan Thank You"
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By: dave rushsprings,OK
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"Dear Bryan HD,
Thank you for your attention to Harley Riders from out of town. On Friday May 26 2006 left Minneapolis for the Iron Butt Run, 1500 miles in 24 hours. Made it to your area in 11 hours. My nighttrain developed a few problems (electrical). I called Hog road side and was towed after 1 hour and twenty mins. The driver was a biker and highly suggested your store. After the over night, I called your shop and was picked up. Your service manager got his tect's working as soon as I got there, dam good service, (replaced the regulator) clean the bike and had me on the road. I would like to thank you and your employee's for their great attitude and going out of their way to help. I did make it back to Minneapolis in 11 hours, so I did make the run in 22 hours, I enjoyed the ride, but got to meet some true Harley Riders, Thanks again Frank Anderson
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By: Anonymous ,XX
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"I was helped by Guy while shopping for accessories for my 06 Ultra. He was courteous and helpful."
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By: Robert Moore,OK
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"Just want to drop you a note about the GREAT service I received on Friday 5/26/06. I was traveling through, on my way back to Waco TX and needed a rear tire and the young lady in your service department did a great job on getting me in and out in and back on the road in record time. I wish I could have thanked her personally on Friday but she was helping another customer when I was finished and ready to leave. So if you would please thank her for me, and thank you for hiring such a confident staff. Your whole staff treated myself and my riding companions with great hospitality. Thanks again.
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By: Blake Waco,TX
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" thanks for all your help, cant wait to ride"
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By: Jon Chickasha,OR
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"I had visited other dealerships before I came to Bryan's HD. These other dealerships seemed uninterested in my business when I entered the store. At Bryan's HD, I was promptly met by Rex. Rex is a terrific and knowledgable salesman - I felt he went well out of his way to insure that I was well informed of the bike I was interested in as well as showing my family and I around the dealership - where we met several of the staff in their respective areas. I will always remember my vist there and can assure you that BRYAN HD is now my Number One Dealer for all my Harley needs!! Great Job guys!!!"
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By: James Lawton,OK
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"Everyone is always so friendly, even after the major purchase is complete. Only negative thing I can say is that the day our bike was purchased we left the dealership with not even enough gasoline in the tank to get us home (not very far). Other than that, we enjoy coming back to the dealership to look around and see people we've become acquainted with.
(Oopps, Sorry about the fuel, stop in for a free tank and a detail on us!!!! Robert Dodson-Owner)"
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By: ,XX
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"Robert, Stacie, Donny and All
Thank you so much for the beautiful glass plaque we received from you of our new Ultra Classic, We are really enjoying every moment that we can spend riding it, It's a dream come true. Your a GREAT group of friends and we really enjoy spending our spare time with you and our Harley Friends.
Thanks Again
Marshall and Becky Hammer
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By: Marshall & Peggy ,XX
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"This was our very first Harley we were very happy and pleased with the know how and the experience of the whole crew. I was very very very very happy with Brad in the service deparment. We had a problem with the bike after we bought it and took it up there and Brad handled it like we were the only custmer that he had and that makes people feel good knowing that they can depend on their dealer that way. Thanks for everthing!!!!!!!!!!!!!"
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By: scott & janice shawnee,OK
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450 Changes, redesigned right down to the tread on the tires.
The 2009
Touring Motorcycles.
You need to RIDE one to FEEL it!
AMERICA,
Please don't buy a Harley-Davidson because it gets you 50 MPG. MPG describes riding like biology describes sex. History has shaped the tank of the H-D. Not the whims of foreign oil. American workers pour their soul into it. Let's chase sunsets whether gasoline is 6 bucks or 6 cents. Let's ride to parties like rock stars. Let's fill the tank that gives more back than we put in it.
So Screw It, Let's Ride!!
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