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 What our Customers say about us really matters! Thanks to all of you! | | To add a testimonial of your own, go to the Customer Survey page. |
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"I just want to give you a grant THANK YOU for your help in getting us the parts that we needed for our 86 Liberty Additon bike I called all over the state of Kansas to find 2 little parts and you had them Thank you so very much and we got the parts yesterday instead of Monday or Tuesday ,thanks again for the help and everyone I talked with was great ,and I'll be calling again for a dealers T for the husband and more parts in the furture thanks again Fort Thunder "
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By: Robin Salina ,KS
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"Sales and service employees are very friendly and helpful in anything you are looking for. Real honest people to deal with. If you have questions, they will tell you good or bad. Never have had a bad experience at this dealeship!!"
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By: Steve Lindsay,OK
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" In July of this year I set off on a 9000 mile trek across country, up the west coast and back home to Quebec again.
Putting 12 to 14 hour days on my electra glide ultra anniversary were great fun until the bike got noisy just outside of Tulsa. I did'nt thinkl much about it as I was tired and I'd deal with it in the morning. Well, morning came and my normal 80 mph was louder than my radio could drown out. Long story short, I thought it was going to blow.
I made it to Ok city and was ready to stop at the local dealer but it was suggested I go to Moore if I could make it. Thanks for the suggestion!! I made it into the dealership and the service tech immediately came to check it out. He agreed it needed attention and within minutes the mechanic had it in and was doing the exact diagnosis process I would have and when He got to the cam chest, we got our answer, the bearings had dumped metal everywhere, the only question was how far was everywhere? Fortunately, the crank was spared and the treatment I received turned a bad twist into a very positive experience.
The service and parts department were incredible. They were professional, made the upgrades I wanted and figured out ways to save me money on the final bill. Amazing!!!
Beleive it or not, they had me back on the road within 8 hours of when I reached the dealership in the morning.
Thank you so much, Fort Thunder crew. I was able to continue my trip, without incident and have a much-improved cam set-up now. I often travel to Texas and will be sure to stop in for a visit when I cross into Ok.
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By: Andrew Sherbrooke,QC
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"Please allow me to express my feelings on my recent purchase and experience with Fort Thunder Harley Davidson. First, may I say to Robert Dodson that it was a pleasure meeting you, and may I add, that I don't know how you are able to surround yourself with the quality of kind, caring, and knowledgeable staff to assist with a customer's purchase, or service requirements. Ivan Nitsch introduced me to your company, as well as, your entire staff, and I felt compelled to to assure any potential customer that is thinking of the purchase of a Harley Davidson motorcycle, that Fort Thunder is the ONLY dealership to begin the process. From your sales staff of Ivan, Darrin, Will, Lyn, and others that I didn't meet, to your service manager Jeremiah, Mike in parts, Mike in service, Gary in finance, Tina in apparrel and accessories, and the nice ladies that answer the phone, it doesn't get any better. My purchase wasn't a Super Glide, but I was treated with the utmost respect with the entire staff. I felt like a personal friend of everone I met, and I'm confident that anyone desiring a new bike will feel as I, that they've made a new friend, as well as, the courtesy and professionalism demonstrated by all Fort Thunder Harley Davidson. There is no other dealership, only you. Thank all of you! Jim Myers"
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By: Jim Glenwood,AR
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"Black Friday was a busy day there, I received Excellent hospitality. Your salesperson, Teresa B., was very curtious, helpful, professional. Having her help me with her beautiful smile, was awesome. My shopping was fun, thanx to good help, on such a busy day of the year. Thankyou..."
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By: david kearney,NE
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"I recently had what I thought was a mechanical issue with my bike. I spoke to Jeremiah and he was extremely helpful. He made arrangements to have my bike picked up and taken into your shop. The problem turned out to be very minor. However, while the bike was there, I had your service team add a Screamin' Eagle Heavy Breather.
I have been involved in customer relations throughout my career and know the importance of having good customer service vs. an order taker that is just there for a paycheck and waiting for the time to go home.
I have continually bought parts and clothes from your dealership due to the excellent customer service I receive. Jeremiah is the perfect example of an exemplary customer service representative. I look forward to a long and rewarding relationship with your dealership.
Thanks again for the excellent service.
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By: Steven ,OK
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"I can not express how grateful i am to the owner and service dept. personnel for changing a flat on my bike sat nov.5 2011 30 minutes before closing time,and saving me an extra days ride on a 2200 mile trip.After another local HD dealership told me they would not wait to fix it Jesse and the service crew knocked it out in about 30 minutes gave me a great price and did it with true customer satisfaction.To all of the great folks at Fort Thunder Thank You,you allowed me to get home to see my family on time and safe. "
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By: Shawn Hendersonville,NC
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"I was very happy with my experience at Fort Thunder. The staff treated us very well, made us feel welcome. The deal we made on the bike was great. I would recommend Fort Thunder to my friends...Thank you!!"
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By: Thomas El Reno,OK
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"Rolled through your area on August 19th 2011 helping my son and his family transfer from Eglin AFB in Florida to Tinker AFB in Okie City. Drove back down to your place the next day and found it to be "The Best" dealership I have had the pleasure of walking into. You folks emulate the meaning of Oklahoma hospitality without question. I picked up some chrome for my RoadKing and some shirts for the family. Everytime I turned around there was someone wanting to help me find what I was looking for and directing me with great Ideas for future add-ons for my bike. I seriously cannot wait to get back down here to see my son and to talk with you folks again! By Far you folks out pace your competition hands down..Great Job!"
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By: Martin Avoca,NE
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"I bought a 2011 Street Glide in April. I enjoyed the experience me and my family recieved there. We were there late in the day for me to check out the bike I was interested in and everyone stayed after hours in order to get the paperwork done when we decided to buy. I have been in several times since for misc reasons and have always been treated great. The night we bought I had my wife and both my kids with me. Russ was great with my 3 yr old son. He had a blast playing with Russ while we were in Shane's office. Thanks for the great experience we had. "
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By: Michael Tuttle,OK
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"I bypassed two closer HD dealerships, as well as, all the DFW dealers and looked at countless bikes on the internet before selecting Fort Thunder for my first Harley purchase. The whole staff made the 150 mile trip well worth it and I'm sure Lynn made sure I met everyone. Thanks Fort Thunder for making my first Harley purchase special. I only wish I was closer. Oh yeah, the 2009 Road King I got is awesome."
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By: Larry Wichita Falls,TX
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"I was quoted a price over the phone for a tire change for my RK Classic that didn't include the rim band and tube. When I got the final bill for the tire change I was upset about the extra cost. I guess it was my mistake for assuming the guy on the other end of the phone knew I had tubed tires.
Jesse the service manager took care of me and turned my experience into a more positive one.
The service dept did take my bike in at the scheduled time and had it done when they said it would be. So overall it was a good experience.
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By: Chuck Moore,OK
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"My road king was damaged in the May 24th tornado in chickasha. While it was in the shop at Ft. Thunder i found a Road Glide that I wanted to get. The sales team did some pretty good foot work to get me on the Road Glide. I am really satisfied with the service and sales!!!"
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By: Tony chickasha,OK
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"5/28/2011 - Brought my bike in for service on the front wheel - it was making noise. The service dept let me bring it in friday evening since I was already in the city and not make me wait till Sat morning for my 8am appt. Mitch was MOST helpful and extremely courteous. He took my cell number and told he he would call sat morn when they finished - I got my call about 9am. They completed the check and found nothing wrong - HOWEVER, they went above and beyond and checked the entire front end while the bike was there - they found several items that needed attention and corrected them. They could have very well left the bike alone after finding nothing wrong but they didnt. Its this kind of EXCELLENCE that will keep me making the drive from Lawton to Moore for all my Harley Service needs. Thank you Mitch and Thank you Fort Thunder! You have a TOP NOTCH service department and crew that will rival any other dealership in the nation!! I give my visit to Fort Thunder a 5 Star rating!!"
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By: James Lawton,OK
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"FT H-D was absolutely the best buying experience I've ever had when buying a new vehicle of any type. From my greeting at the front door to riding my new Street Glide off the lot, everyone made me feel important and wanted to be a part of my buying experience. Thanks for putting "service" back into customer service."
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By: Ken McLoud,OK
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"I have been waiting for 5 years to buy my first Harley Davidson. I shopped around, and as soon as I met Tim I knew he was the guy I wanted handling my Purchase. Tim and the whole dealership made the experience amazing. Motorclothes, Parts and Service were all great. Buying a Harley is an experience, not just a bike purchase and I want to thank Tim and everyone else down there for making the whole experience what I had hoped it would be."
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By: Michael Lawton,OK
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"I came in to get a new set of tires put on my Ultra Classic and was taken care of by Jesse in the Service Dept. The entire transaction was smooth and the entire Service Dept staff was curteous and professional. What set this trip over the top though was when I got home and started looking at my receipt a little closer I discovered that I had only been given a discount for one tire and not both. Additionally I had not been given the discount I received through one of your web blasts for the labor. I called the next day expecting to get a hard time but instead was treated like a first class customer. Jeremiah went way above and beyond by straighteneing out the problem with my transaction in a timely and professional manner. It only got better from there though. Much to my surprise, when I got my mail on the very next Monday (the transaction happened on Saturday) there was an envelope from Ft Thunder that contained my new receipt and a hand written note from Jeremiah thanking me for allowing him to fix the mistake. This is by far the best customer service I have ever experienced by any merchane I have had dealings with. Needless to say I now have a new service department to take care of one of most prized possessions. Why would I go to another dealer when I can get service like this at Ft Thunder. My hats off to all the folks in the service department at Ft Thunder. I look forward to seeing you in a couple months when I need my next service done.
Bobby D"
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By: Bobby OKC,OK
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"Just wanted to send a quick thank you to your staff at Ft. Thunder H-D.
I recently stopped in for the first time on my way to Ft. Worth from Enid. I normally would stop by XXXX when I was in OKC for parts/clothes, but just last week I had a bad experience in that store after making a special trip down from Enid after work for some parts.
So I figured I'd stop by your place on the way through for a few parts and looking around. It was one of the best experiences I've had at a dealership in the 15 years I've been riding Harleys. I had my wife and daughter with me, and as soon as we walked in we were greeted, and you girls in the clothes department took care of my wife while your people in the parts department helped me find everything I needed and a little more. My wife said that for the first time she felt welcomed in a dealership, and had some knowledgeable "girls" to ask questions to and not feel dumb for asking them. She was also told about a garage night for girls that she is pretty excited about I guess. Anyways, it turned out to be a great visit and I guess we found our new "OKC dealership"
when we are down that way.
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By: Anonymous ,OK
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"Sure like the pictures you all have posted of MY new screamin eagle . . . . . I love it. The reason everything was five stars is because 6 was not an option. I think everyone there does a great job."
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By: Tony Erick,OK
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"I just wanted to say that Justin in the parts department is awesome! He has been more than willing to go the extra mile to help me out with the parts I ordered. Great person to deal with. So with that said thanks Justin."
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By: Carl oklahoma city,OK
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"As you know pulling the "trigger" to buy a Harley is not an easy squeeze. I was in the store for about two weeks looking at differrent bikes. I was on the fence about which one but Miles and Candi after talking to me several times got to know what I liked. They showed me a bike they had just got in and it was the exact bike I was looking for. They then worked up paperwork for a third time and the deal was GREAT!!!. They helped me with the additional add ons I wanted to make the bike 'MINE'. I can't tell you how much every one in the store helped to make decisions from the parts to apparel. When I Rode out of their on my new bike I did so with no questions and no regrets as I know I got the best deal in town and had came to the Right Place. Thanks again Miles and Candi for making my expierence of my first Harley An Exceptional one!!!!"
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By: Philip Oklahoma City,OK
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" Friendliest service I have experienced. Love the fact that the bike is washed when you service it. I have 3.5 miles of gravel road to and from my home and my bike is always dusty. I really appreciate the wash.
Very comfortable waiting area. Some places have no area to sit. Would recommend that you put a catalog(s) of the bikes Harley offers and a parts catalog(s) so customers waiting can see if there is something they can't live without.
Parts and accessory department personnel are very helpful. Willing to work with you on parts and repalcements.
Overall, you have a great staff and a very nice dealership.
Best of luck on all your future endevors."
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By: Randolph Holdenville,OK
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"When I purchased my first of 4 bikes from Fort Thunder I was asked if I wanted the VIP program. Well, these deals for cars are normally a big waste of money, so I was skeptical. After they told me about the program, the cost and what it included....I figured I would give it a try. One of the big selling points for me was the move to the front of the line service. Well, almost two years later, and three additional VIPs, one for each bike, I am sold. This program also includes the important mid service interval oil changes.
After two years and almost 15,000 miles on my '09 Ultra Classic, I have gotten my money out of the program. It is so nice to know that I can just pull in and "It's ALL taken care of". They check everything and if there's a problem...there won't be when they are done. I usually wait for the bike while they are doing the service and it gives me plenty of time to look around the store, parts, service, clothing and visit with the Fort Thunder staff.
If you are on the fence about VIP...jump off. It is a no brainer. If you like to ride, get the VIP and you will be happy.
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By: Brian Minco,OK
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"My bike had some major work done to it. From the time I brought it in to the time it left your shop, I was dealt with nothing but professionalism. I was called daily by Mike to give me updates on what exactly was being done. The entire service department staff was a pleasure to deal with. You will have all my business. Thank you."
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By: Rick Midwest City,OK
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"I wanted to let you know that I had my bike in there last week for a 103 big bore kit and other updates. Jesse in the service department did a fabulous job of taking care of my needs. I will recommend all my friends to Fort Thunder.
Have a blessed day & Merry Christmas."
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By: Jeff ,XX
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"Recently purchased a 2010 Street Glide. Cindy was my sale person. Enjoyed the transaction with her. The bike was serviced and available for pickup when she said. All the FTHD individuals involved from the front to the back were friendly and professional through the entire transaction."
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By: Lynn Oklahoma City,OK
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"Jerimah is outstanding employee and always makes sure the job gets done. Thank you Jerimah for all that you have done."
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By: Laurin Norman ,OK
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"we've been going to differnt dealerships, as we travel, by far yours is the most friendlest, when we told Bob that we just bought a harlry trike he was like sorry i couldn't sell u one but hey welcome to the family and bring it in for us to see !!! at other dealerships they were like ok.... see ya around
we truely enjoyed our visit at your dealership, and my husband was inpressed when the owner of fort thunder called him !
happy thanksgiving we are truly blessed to live in the good ole USA"
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By: patti sallisaw ,OK
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" We were on our way to Fort Worth for the NASCAR race and we stopped to buy a t-shirt. The motor clothes staff was very helpful.
Bob in sales was excellent. My wife is looking to by a bike next spring and we will definetly keep FTHD in mind. Thanks Bob!!!
Ed & Linda Peterson & Family
Brookings, SD"
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By: ED Brookings,SD
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"Our 2010 FLSTC was in for service within the last 60 days. We'd ridden in from Woodward in the rain the previous day and the bike was absolutely filthy when I dropped it off at your dealership. As usual, your service department returned the bike to us when promised, but to my surprise it had been given a much needed bath. You get an A+ for customer service."
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By: Brad Oklahoma City,OK
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"Jenifer-
THANK YOU THANK YOU THANK YOU !!!! My new Harley Tshirt is just as great as it looked on line.
I am a giant OU fan...and a Harley rider....so it couldn't have been a more perfect shirt. I am stuck in Augusta, Ga.....not much OU anything out here so I depend on the internet quite alot.
Again, Thank you.
Michelle K"
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By: Anonymous Augusta,GA
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"Mr. Baker,
Thank you & your staff for everything! My bike is running good! I'm very happy and will send you any business I can. Ride On!!!
Sincerely,
Joe H. "
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By: Joe ,OK
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"Been coming to this Harley store back before it was bought and changed to Ft. Thunder. In fact, after my husband traded his softail for a 2010 ultra classic, we were in there weekly. Got to know the girls in motor clothes pretty well, and as of last Wed. I am now a full-time employee. OK... so I work for clothes and they found me on the street corner with my sign... But I love how connected they are with their customers and each other. We are truely part of an extraordinary family of riders! Hands in, on the count of three... 1..2..3.. "Ride Safe!!!" -Cat"
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By: Catherine Noble,OK
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"I traded my Ultra Clasic for a Street Glide and everyone was great in my buying experience. I will continue to recommend Ft. Thunder to all I know who wish to buy a Harley."
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By: David E. Shawnee,OK
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"Let me start by saying, when it comes to the dealer of the century, Fort Thunder Harley Davidson is IT. There is no other way to say it. We just purchased our forth bike in a year and a half, three riders. My son was lucky enough to have two different bikes.
I traded for our first bike my '06 Goldwing for an '09 Ultra Classic. I know what you must be thinking...a goldwing for an Ultra??? Hands down, yes. Now don't misunderstand me, the goldwing is a great bike. I just love my ultra a little more. Bike number two, an '09 883 Iron for my son. A year later, a '10 Dyna Wide Glide in trade for the Iron. Now let me tell you about bike number four. My wife has been riding an '08 goldwing trike. It would be fair to say she LOVED, yes past tense, her goldwing. After pondering for months, the urge finally hit just hard enough. In September we traded her trike, yes goldwing number 2, for a new '11 Triglide. It is fair to say it was not love at first ride but...after 200 hundred miles or so, the tide began to turn. I saw the biggest grin on her face through my mirror and I knew that she was bit. There were tears and some regret but that is gone now.
One might ask why 4 bikes in 1 1/2 years. Why goldwing to Harley. I don't have to explain to those that ride Harleys but for those who don't, treat yourself. Now, that is the history now let me get to the reason for this entry.
A few days after the trade, trike for trike, the trunk lock malfunctioned while my wife was showing it off to a friend at work. She went inside to call the Fort at about noon. They came to pick up the bike, took it back to their shop and returned with a CLEAN repaired bike before it was time to get off work. No other dealer can match that kind of service. I have purchased the VIP program on three of the bikes and will be returning to purchase it for the triglide. What is the VIP program? Pre-paid service. Is it a deal? Well, take a look at the service prices and do the math. For me, without a doubt.
I have spent a little more time at Fort Thunder than maybe I should but their personal care, attention and service is beyond any expectations. We are always made to feel at home and the entire staff, really, I have not run into a single bad egg, are top quality. I talk about Fort Thunder a lot and I just cannot say enough about them. If you purchase anywhere else, you are making a mistake. I have and will always return to the Fort when it is time to buy a new ride. Like the CVO Street Glide that Candy is saving for me.
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By: Brian Minco,OK
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"Hello and Hawaii,
Mr. Robert Dodson & Ft. Thunder Team,
Please, read and fwd. this acknowledgement, for yaw's ABOVE AND BEYOND Service and Customer Care.
The Date : Sat. 8-7-10 - - c. 1:30 pm.
The Scene: Texas B.O.A.B.-(Biker On A Budget)- rollin' thru Moore,OK., on his trusty (?) 2003 Ultra - Ol Black Magic
The Mission: Get To 70 th. Sturgis - 2010 ... for an 11 day Romp and Ride The Hillsathon, and camp at Buffalo Chip.
The Hiccup: "Trusty" Ol Black Magic, cratered on I-35, bout 4 miles North of Ft. Thunder HD
The Sitch: Thought my 11 day Nirvana-Ride-2Max Trip to ... 70 th. Sturgis .... was vaporized.
The CURE : FORT THUNDER HARLEY DAVIDSON ..............
2 Bikers were at the Station I coasted into, one googled on his Blackberry for a local HD Dealer - Ft.Thunder HD came up, ..
Called the Service Desk,a cat named SHON, sent a cat named DALE, within 20 minutes, who picked me and my scooter up with his truck and box trailer .... hauled me to the FTHD shop, ....
COURSE AT THIS POINT, I ENVISIONED SOME WORST CASE SCENARIOS, OUT OF TOWNER RUBE -AT MERCY OF THE LOCAL DEALERSHIP ......
LOOONG WAIT TO GET BIKE LOOKED AT, WAIT MY TURN FOR MECH. REPAIRS ... HUGE PARTS AND LABOR BILL .... etc. etc.
any or all of which, WOULD PROBABLY SEND THE Texas B.O.A.B. limping back South to Houston.
THE SERVICE DESK GUY "SHON" listened to my plight, heard my urgent need to get back on road to Sturgis, to catch up w/ my 3 Texas pals who went on ahead, to be at Buffalo Chip Campground on Monday am. .. and my BOAB spiel, ...
then,........ a Miracle was performed.
SHON, AARON, & OTHER CONTRIBUTING TECHS .... THREW OBMagic on the lift, diagnosed the prob, told me the Stator was fried, ... quoted a price to fix her up .....tt&l ......and I said, let's get er' done .........
The Service Team, led by SHON, got the scooter fixed up -road checked out, and put ME AND OL BLACK MAGIC
BACK ON THE TRAIL TO SOUTH DAKOTA THAT SATURDAY EVENING .....!!!!
Ft. Thunder HD ... you Folks SAVED MY STURGIS 2010 TRIP ... and, REVITALIZED MY FAITH IN, AND THANKS FOR ....
5 STAR Customer Service and Caring,.... and - finding your CLASS 5AAAAA HARLEY SHOP and DownHome SUPER PERSONNEL ...
I WILL SING THE PRAISES OF FT. THUNDER HD TO THE RAFTERS OF VALHALLA .... FOREVER.
"Alabama" Hayward Vickery, Pobx 2024, Porter, Texas 77365
THANKS A MILLION Guys !!! ...The Ride & Rally Was Awesome, ... My new friends in Moore, Oklahoma - PRICELESS"
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By: "Alabama" Porter,TX
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"My husband and I attended your bike night for the first time this past Thursday. While walking around your beautiful dealership we met Candy in your sales department and had an absolute blast! She showed us around everywhere and kept us laughing the whole time. She made sure we knew everything about the beautiful trike we looked at even started it up so we could see how the reverse worked and turned up the music and danced with us! I have been to other dealerships around Oklahoma and have never had such one on one treatment. When we are ready to purchase our trike (which by the way will be a heck of a lot sooner now) we will deninitely be there to buy it from Candy. She made us laugh, we learned from her, and she even called to thank us for coming in and spending time with her. We'll be back"
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By: Anonymous Oklahoma City,OK
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"Jamie and Cindy in sales, the service an accessories dept, and Loraine in clothing, all excellent!!
Fort Thunder has the least hassle service, and most friendly dealership in the area. I shopped four other dealerships, they can't compare.
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By: Regina Norman,OK
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"Listen I have been all over and this dealershisp is the best in the country ! The have the best sales staff/ bar none .I even went to the other big H.D. dealer in town and was treated like a dog . I was ready to give up when I found FT HARLEY These guy's are just like family and you will get what you are looking forr there if the don't have it the will get it .The bend over backwards to make it work ! I will never buy another harley from anyone else. Thank Everyone for all your help I have now turn the wife into a bike rider, I was told that would never happen! Thanks Again see you all soon. I would like to thank Jerimiah what a great guy to have on your team."
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By: Anonymous Harrah,OK
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"Walked in the door last night around 4:00 and then I rode out at 6:00 on my dream bike. I was lucky enough to be helped by Mike and Cyndy. These two individuals were the most pleasant and professional salesman that I have ever dealt with in my life. They made the buying process fun. Fort Thunder Harley-Davidson has officially made me a customer for life. These folks come with my highest recommendation. Do no hesitate to shop here. Thanks guys!!!!!
Mike"
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By: Michael Chickasha,OK
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"Walked in the door last night around 4:00 and then I rode out at 6:00 on my dream bike. I was lucky enough to be helped by Mike and Cyndy. These two individuals were the most pleasant and professional salesman that I have ever dealt with in my life. They made the buying process fun. Fort Thunder Harley-Davidson has officially made me a customer for life. These folks come with my highest recommendation. Do no hesitate to shop here. Thanks guys!!!!!
Mike"
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By: Michael Chickasha,OK
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"This past saturday, June 26, my wife, Margie & I were heading to the Little River Poker Run.
Our ride for the day actually began at the Fort, we met there leaving her car, as fate would have it. We had different things to do in the morning.
After meeting there and shortly visiting with a few employees it was time to head to Bass Pro Shops.
We got on I-35 north at 4th street, leaned over to the inside lane and the bike promptly DIED. Luckily that stretch of Hwy has a very wide center "break down" lane. We coasted to a stop and tried to restart the bike, NO GO.
I called your Service Dept and Mitch answered. I told him the details and our location and asked for a trailer back to the shop. With in 15 minutes 2 guys, sorry I didn't get their names, from service arrived and loaded up the bike and quickly had us right back where we started just a half hour earlier.
Shawn, Mitch, Jesse and Jeremiah all came out to find out what had happened and to get our repairs underway. I thought the day's ride was over. Margie said, "Well at least we have a car here. Don't have to worry about transportation."
Our bike was IMMEDIATELY taken to the service area.
Margie and I went back inside to enjoy the day with the staff and the Fort itself.
While we waited we talked with friends, shopped for anything and everything, enjoyed the live music and food and even played with all the animals from Little River Zoo, Margie having her picture taken while holding Merlin the Snake.
A short while later the bike was fixed and we still had plenty of time the rest of the day.
As most dealers go I would expect a few days for my bike to be worked in to the repair schedule. NOT AT THE FORT. It took less than an hour to have our problem repaired. The fuel line inside the gas tank had come lose. Even if we didn't have the VIP service I believe our bike would have recieved the same OUTSTANDING service.
The customer relations have ALWAYS been outstanding. I cannot imagine a better place to go for service, motorclothes or parts, not to mention making a bike purchase.
What could have been a terrible day actually turned out to be very enjoyable. A HUGE "THANK YOU" to everyone at Fort Thunder. I would like to list names but it would take a full sheetof paper and they know anyway.
Robert, Thank You for creating such an impressive dealership. It really is a "place to be."
Sincerely,
"
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By: Anonymous ,OK
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"MIke,Trevor and Gary just became part of our family. What a awesome team of people you have working there!! They made sure before we left we had everything just the way we wanted our bike to be!! Gary was upfront and forth right in telling us everything on the contract and explaining all financing and MIke well Mike is now like a brother to us!! Thanks for the great experience and we look forward to seeing you all often even just stopping by to say hello. Bruce and Barbara McBroom "
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By: Barbara El Reno,OK
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"I had a 2007 Nightster that I was not completely satisified with, and then one day I got a call from your dealership, it was Wells and he talked to me like I was his friend, instead of like he really wanted to sell me a new bike. We talked several times over the next couple of weeks and I was finally able to make it in, when I got there he came out and shook my hand, and talked to me a little bit and then he introduced me to Ryan, we all walked outside and looked at my Nightster, then wells excused himself and left me with Ryan who then showed me around on some new bikes, he was very knowledgable and helped me find the one that i fell in love with, I am know the owner of a new Dyna, my experience with this delership was second to none, I will always come back to Fort Thunder. My dealings with Wells ad Ryan is the best experience i have ever had when making a purchase of anything, Great job guys, keep up the good work. See you in the Dealership soon"
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By: Anonymous OKC,OH
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"Your store is the best every body there is so friendly.I love my 02 fatboy custom all the chrome so many extras it gets really good gas mileage,my friends and I on our first road trip we went to Mt. Scott I had a blast. My First Year Anniversary came up got to ring the bell the whole store clap it was great. Thanks to you all every department. I'll be back!!!!!!!!!"
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By: stephen moore,OK
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"I broke down in Joplin Mo. on Sunday morning 05/30/2010 and could not find a harley dealer open within 200 miles. My son finally located your dealership on the internet and you were open on Sunday(Thank God!). I talked to Jeremiah in service and he said that he would wait at the shop until I arrived.I was 200 miles away and had to rent a truck to make the haul. I am a HOG member and they were absolutely NO HELP! at all and I will not renew my membership. The next day Matt and Kit both jumped in and fixed my bike by the end of the day (Memorial Day). I would like to say that your service dept is second to none. It was my best bad experience. I finished my trip to the gGrand Canyon with no mechanical issues.
I woul like to thank Jerimiah,Matt,Kit and Shon for all there help and kindness thy showed me and the group that was traveling with me. I woul also like to thank Tamara for the shop tour and she tried hard to sell me a new bike."
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By: Mike berea,KY
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"Gentilmen,
I just wanted to let ya'll know that Ms/Mrs Coleman is a great asset to your company. If she ever thinks about leaving Fort Thunder, you need to find a way to convince her to stay quick, fast, and in a hurry. I've only just
recently been in contact with her about a new purchase, and already I've recieved the best customer service from a vehicle dealership than I ever have. I'm currently in Afghan, so only dealing through email. My origional email was sent late on a Saturday night. When she read it on Sunday, instead of just waiting around, she immeadiatly sent me a response saying legally she couldnt discuss it on a Sunday, but would email me again first thing Monday morning. And then she did what she said. I was impressed. Then after a few emails back and forth, there was about a week that I didnt send anything. She emailed me just to see how I was doing and wish me and my loved ones well. She puts a personal touch into the job, and I really appreciate that. If she continues to work with me useing only half the care and service she has so far, I can guarantee Fort Thunder repeat business. She is a wonderful addition to your team, and I would do anything in my power to keep her around if that was my store.
SPC Dennis K. Nelms Jr
Squadron Schools NCO
1-33 CAV / 101st Airborne Division
U.S. Army"
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By: dennis ,XX
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"Gentilmen,
I just wanted to let ya'll know that Ms/Mrs Coleman is a great asset to your company. If she ever thinks about leaving Fort Thunder, you need to find a way to convince her to stay quick, fast, and in a hurry. I've only just recently been in contact with her about a new purchase, and already I've recieved the best customer service from a vehicle dealership than I ever have. I'm currently in Afghan, so only dealing through email. My origional email was sent late on a Saturday night. When she read it on Sunday, instead of just waiting around, she immeadiatly sent me a response saying legally she couldnt discuss it on a Sunday, but would email me again first thing Monday morning. And then she did what she said. I was impressed. Then after a few emails back and forth, there was about a week that I didnt send anything. She emailed me just to see how I was doing and wish me and my loved ones well. She puts a personal touch into the job, and I really appreciate that. If she continues to work with me useing only half the care and service she has so far, I can guarantee Fort Thunder repeat business. She is a wonderful addition to your team, and I would do anything in my power to keep her around if that was my store.
SPC Dennis
Squadron Schools NCO
1-33 CAV / 101st Airborne Division
U.S. Army"
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By: Anonymous ,XX
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"Would like to thank Jeremiah for his very professional service on my bike done on 6-1-10. He was very good in recomending service. He also went out a completed a service after my bike was done that I forgot to add when I took it in this morning."
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By: Kent OKC,OK
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"Mr Dodson, My name is Jim Mxxxxxx, a rider and the Senior Pastor of The Bridge in Mustang, Ok. We have a motorcycle ministry that operates out of our church and is a member of the COC. Our 1st chair David Hartman, Doc, was stricken with cancer several months ago and has had a tough battle. In June, Doc is facing a bone morrow transplant and our heart and prayers are strong in Faith. Doc was doing the harley guy thing and dropped in to brows and saw the Harley, blue and silver trike. Doc has not been able to ride due to his energy level and had thought about a trike but felt there was no way he could afford one. Out of curiosity he talked to a sales person and explained he had an 06 Ultra he could trade in but still felt like he was only dreaming. After asking questions about Docs situation, and Mr Finks involvement, a deal began to happen. I received a call from Doc saying he would like to meet for breakfast this morning and when I arrived there was a brand new Harley Trike and a little bald headed guy, from the Chemo, smiling from ear to ear. I had not seen that smile for some time, so needless to say there were tears in the eyes. You put a guy who loves to ride, back on the road and a joy back in his Life. I so appreciate your sales staff who handled. Doc with such compassion and worked hard to get him in the tike. It is great to see a business who can still make it about the people and not just the dollar. So, from a grateful pastor, I say Thanks. "
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By: Jim Mustang,OK
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"I have to share my experience of today. I bought a 2010 Softtail Custom about 6 weeks ago. This morning, was stopping at a stop sign and I thought that the clutch cable broke. I limped the bike all the way from Ada to the Dealership. They looked at it and said that the mainshaft had broken on the bike. It has only 1800 miles on it. The first estimate was for about ten days in the shop. I was hanging around the shop for the festivities and ended up talking to Chris about the problem. He and his team got together and made the repairs happen. Everyone at the Dealership went that extra mile to make sure that I was able to ride the bike home today. You guys are great and I am supremely impressed with the can do attitude of everyone at your excellent establishment!"
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By: Kenneth Ada,OK
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"We were on our Way to Dallas for a wedding needed a break
Love your store everyone was so friendly keep it up we will stop again Thank you!"
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By: Robert Lake Park,IA
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"will wrap it up.came to your store talked with service writher Jeremiah D.,he told Tech John Tester.the next day they called me back. the bike was fixed....got it road it home. Iwas beside myself. Iswear this was a new bike. Great work and Great people at Ft.Thunder..you have our buissness for life!! thanks again katt daddie..you are the best!"
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By: jerry g.and rhonda dover,OK
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"I bought a new Nightster in March and have been goin balls to the wall ever since. Mike Hays was my salesman and made it an awesome experience. Thanks Mike. I love my bike and plan on coming back to the Fort for my next one."
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By: Bernie Norman,OK
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"The sales staff and service department are second to none "
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By: randall stratford,OK
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"Hello my name is Ryan Carey and i purchased a new FLHT from your dealership in april of 2009. My first NEW bike ever. My experience at your dealership was phenomenal. I live up by Tulsa and as you know there are a couple other dealerships here but since my purchase there at FTHD i have pretty much sworn off these guys up here your parts inventory is awesome and counter people are top notch as i have dealt with lots in my life as a professional mechanic. I can call down there talk to any one and get first class service period and i thank you for that, its nice to feel like the person on the other end of the line actually cares about what i am calling about no matter how small or large the part im hunting. Your people have earned you a customer for life.
THANK YOU
RYAN CxxxY
"
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By: Ryan ,OK
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"I travel to OKC about 4 or 5 times a year from Charleston, WV (CharlieWest)! Each time I visit I make a point to see whats new in the store. Just recently, this past January and March, I was in town with my kids. and was lucky enough to have Jennifer and Lorraine in Motor Clothes give us the grand tour! It was great! We'all had a blast and got to pick out new items from your stockroom that I'm certain nobody in West Virginia have seen yet! Fort Thunder HD is my home away from home HD store for sure. I told Lorraine that I'll be back in late September / early October to get the jump on some fall Motor Clothes items. Great store, fun staff, and excellent customer service.
Charlie from CharlieWest!"
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By: Charlie Charleston,WV
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""One of the best and friendliest dealerships me and my wife
have been in, and yes we will be back!""
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By: johnny amarillo,VT
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"I want to give a BIG thank you to the salesman Mike who helped my boyfriend Rodney surprise me on Saturday 04/10/2010. Rodney bought me my first bike 2007 1200 custom sportster color is crimson and cream, whoo hoo! Rodney had Mike help him pull off the total surprise for me and I have to say that Mike is the guy. He did an AWESOME job. It went down like this: I was outside smoking a cigarette while waiting for my boyfriends bike to be serviced, so I started looking at the used bikes just for fun. A salesman name Ryan came over and I let him know real quick I was not there to buy just killing time but that I was going to go take a beginners course next month to learn to ride my own. All of a sudden this other salesman came over named Mike and he just took over and to be honest my first thought was "WOW how rude of him to do that" what if I was really there to buy a bike! So when Mike showed up I noticed Ryan just went back inside and Mike started showing me this 07 1200 custom sportster, so I just let him do his thing although I had also told him I was not there to buy. Well long story short Mike was there to help my boyfriend surprise me. He had bought that bike for me. I am still in total shock and continue to pinch myself to make sure I am not in this big dreamland or something. Guess what? I'm not dreaming, MY bike is sitting in the garage as I type this. Everyone at Fort Thunder made this a special day and treated me so special. I owe a big thank you to everyone there, but especially Mike, He is a wonderful salesman and really knows how to help someone with a large surprise like that. I will see you all again very soon, but this time it will be me riding with my boyfriend but on MY own bike. :-)"
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By: Michaela Newcastle,OK
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"I would like say a HUGE THANK YOU to Jeremiah and all those involved with fixing the problem that ProTeam couldn't fix on my bike....TWICE! I greatly appreciate the genuine concern and hospitality that Jeremiah gave my wife and I and the urgency and effectiveness of the mechanics and their workmanship."
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By: Ken Chickasha,OK
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"Best experience i've had buying a motorcycle.Mikes the man."
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By: Mike Blackwell,OR
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"I was going to hand write a letter to the owner. But this is a better opportunity to tell EVERYONE how great my experience was. From the very start, I contacted Lynn in Sales. I was very frank with her explaining that I already had a great bike, and was merely interested in what was available. I told Lynn not to waste much of her time with my call, but if she had a few moments, I would appreciate what ever time she had. Of course I expected I would be on her mind for maybe 3 minutes. To my surprise, she followed up with a variety of options that fit my interests and check book. Within days, I had spoken with her at least a half a dozen times. She worked feverishly, and earned my business. So I drove from Lawton to find what appeared to be an amusement park environment. Lynn welcomed me with a hot cup of coffee and immediately took me on a tour! I was so impressed I would have bought anything! Once I made my selection, I was introduced to everyone. Surprisingly, all my questions were answered, and I was invited to ask more. The bike I purchased was my third in three years, so I was prepared for the inevitable chaos and beating by the finance people. It was SO easy. No beating. No chaos. No pressure. Because the bike had not been serviced yet, I had time to kill. Oddly I felt at home in the show room. After a few more cups of coffee and a cheese burger, one of the ladies in the parts area was kind enough to pull up the weather on her computer because I had a log drive home. As I nervously contemplated my drive home, I went to the service area, and saw at least four techs working with the urgency and precion of a NASCAR pit crew. When my trade was wheeled in, the gentlemen cleaning it had the foresight to remind me to remove my military decal off of it, and saved me tons of trouble later with my Chain of Command. Overall, I loved the trip. Lynn stayed with me the whole time! The Sales Mgmt. were genuinely interested in me, and I got a beautiful bike! I have been telling all my friends to buy from you all, and will be coming up there just for the ride and atmosphere. To all of you...THANK YOU!!!
John Spencer "
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By: John Lawton,OK
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"Hi,
My brother and I were passing through your area today from New Orleans, and stopped in to buy a few shirts. Ashli in motorclothes helped us to find everything we were looking for. She was very helpful, and I just wanted to let you know how pleasant the experience was. Thanks for giving us a break from the road, and excellent customer service.
"
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By: Marc ,XX
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"I've had lots of buying experiences but this was by far the best. We love our new Harley! Thanks to Mike and all the people at Fort Thunder we see a long and lasting relationship. We feel that we have made great new friends!"
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By: Greg & Shelia Purcell,OK
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"Fort thunder has the best customer service I have experienced of any dealeship I have been in period.Alisha in apparel was more than helpful during our first vist so much so I bought more than a T shirt .Kevin in parts took the time today to send me out a $7 brake pin that fell out of my front caliper.Thank you all.I can gurantee our next New bike will be purchased from Fort Thunder Harly Davidson this year.
Thank you
Scott Fisher"
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By: Scott Ponca City,OK
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"The people who work here are the nicest and treat you like you own the place. Have been coming here for over 6 years for parts,service and apparel."
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By: james oklahoma,OK
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"Good morning sir, my name is Darrin Cxxxxx (TOOLBOX) and I wanted to take a minute and share a excellent service experience with your company . Being in the business myself I felt I needed to share my experiences. Jerimia in service recently helped me through the entire warranty process on my inner fairing with my 08' streetglide. I must say he was VERY helpfull & professional. He was able to get my fairing warranted with harley and upgrade it (at a cost to me) to painted which was a big plus to me! The experiences I have had over the years with your company have been great. I have done business with matt in service for some time and he has ALWAYS been very helpful. My recent experiences with Jesse in service have been great and if I may add that vicki and justin in parts have always been helpful and KNOW there parts! Agian thank you for your time today and have a great week!
Sincerly,
Darrin Cxxxxxxxx (TOOLBOX)
"
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By: Darrin ,OK
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"I first went into the dealership thinking that there was no way in the world I was walking out with a new bike due to my past credit problems and such, I was honest with Mike and he was honest with me and let me tell you this was by far the greatest sales experience i have ever been involved in. Once mike got all the paper work filled out he was off to clean my bike, while the finance guys came out every few minutes to let me know exactly what was going on with the application. Everyone was super nice and so knowledgeable about the products and service, I wouldn't go to another dealership in town for any reason."
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By: David Oklahoma City,OK
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"I just wanted to relate my experience that I had in your store today. Me and my wife came in needing some screws for the clutch cable housing that one had come loose and fallen out on my ride up to the city and the other one was loose and about to fall out. We spoke to a young man, I believe was named Brent in parts. He was very friendly and seemed happy to help us. He found my parts and rang me up. Then what happened shocked both me and my wife. He asked if the bike was with us and I informed him that it was, he asked if I might need anything or help fixing my bike. I told him That I did not have the torx tool. He found one and offered his help and borrowed some screw tight and put it on for me and had me and my wife ready to go this was well after his time to leave for the day as I overheard someone say as to why he was still there. He took the time to help me and has made me a customer for however many HD and Years I have left. I love your store keep up the great work."
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By: Larry and Jen Norman,OK
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"Dear Mr. Dodson,
I am sending this to you to let you know that my husband and I recently visited your store and the level of service provided to us by your staff is second to none. We were helped a few weeks ago in parts by an employee named Kevin and he was so knowledgeable and helpful. We then had to come back this past Saturday and when we walked in Kevin recognized us from several weeks previous! I was shocked and so impressed that he remembered my husband and I. It was wonderful! When we were there on Saturday we had to bring my husband's bike in for service. I must tell you that your service employee Jeremiah is excellent! He was so courteous and even remembered my husband's name and made sure that he called him by his name making us feel even more at home. Jeremiah and another service employee, who I unfortunately did not get his name, helped my husband get his bike off the trailer and bring it into your shop. They were so careful with my husband's bike, they treated it like it was worth a million dollars! We were then given a tour of the whole service department by Jeremiah. I am so very impressed by all of your staff that we have encountered, especially Kevin and Jeremiah. We live in Edmond and I am sure that we will always make the drive to Moore to have both of our Harley's worked on and purchase our parts from the amazing employees at your store! Thank you so much!!
"
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By: Anonymous Edmond,OK
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" The management team is nothing but First Class. It all starts at the top & works its way down-stream. Robert.....you've done an excellent job my friend. Your staff made this so much fun for me. Buying a brand new scooter has been at the top of my bucket list. The experience created by your team of professionals just made my dream of owning a brand new bike so much fun. Thanks. The icing on the cake came today after owning my Sreamin' Eagle Road Glide for several months now. At the end of October, before I purchase my bike, I was visiting your dealership and I had a new full face helmet that I had purchased on a trip this past summer. The helmet was coming apart so I went to the motor clothes department & talked w/ Jennifer. I think she's over that department. I explained the situation. Told her I bought it on a trip, etc. She offered to order the parts at n/c and will call me when they arrive. Just this past week, Jennifer called to let me know all parts were there. I went in today and she got out her hardware and fixed my helmet. I got to tell you, management cannot train an employee to do that. They must have the passion for the customer. Jennifer went the extra today. This has been the typical experience w/ all of the employees that I have dealt with. Please give my thanks to all of your staff. Job well done. Bill Walling 1/21/10"
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By: Bill Edmond,OK
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"Hello, I was in Oklahoma for the holidays and needed to get a T-Shirt for my Uncle back in Pennsylvania. I came in and was greeted by a very friendly staff. It was my first time so I asked where I could get a t-shirt. They directed me to Lorraine, She took me right over to what she called "The Towers of Signature t-shirts". I was happy to see so many to choose from. I got one and checked out. When I arrived back home, it was to big, I called and thank GOD Lorraine was there and she broke the bad news that the t-shirt was no longer available. I had to have the same back (Johns Back) because it was the only one he wanted. So she took pictures, sent me 4 or 5 an spent about 25 minutes on the phone with me. We finilly found one that worked. Lorraine was so nice and went the extra mile to help me. I cant tell you how many people would just say "sorry there is nothing we can do."
WOW Lorraine gave me a 5 star customer service experience. Thank you Lorraine.
Laura , PA :)"
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By: Laura ,XX
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"Hello, I was in Oklahoma for the holidays and needed to get a T-Shirt for my Uncle back in Pennsylvania. I came in and was greeted by a very friendly staff. It was my first time so I asked where I could get a t-shirt. They directed me to Lorraine, She took me right over to what she called "The Towers of Signature t-shirts". I was happy to see so many to choose from. I got one and checked out. When I arrived back home, it was to big, I called and thank GOD Lorraine was there and she broke the bad news that the t-shirt was no longer available. I had to have the same back (Johns Back) because it was the only one he wanted. So she took pictures, sent me 4 or 5 an spent about 25 minutes on the phone with me. We finilly found one that worked. Lorraine was so nice and went the extra mile to help me. I cant tell you how many people would just say "sorry there is nothing we can do."
WOW Lorraine gave me a 5 star customer service experience. Thank you Lorraine.
Laura , PA :)"
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By: Laura ,XX
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"Jeremiah and Seth just helped me with the most wonderful Christmas surprise for my boyfriend--thanks guys, couldn't have done it without you! Motorclothes is a 5-star shopping experience--great clothes, great advice--none better. No need to go anywhere else for anything HD! Love you guys! "
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By: Janet Oklahoma City,OK
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"YOU GUYS ARE ALLWAYS READY TO HELP WITH ANY QUESTIONS OR PURCHASES.THANKS AND HAPPY HOLIDAYS!!"
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By: DEWAYNE NORMAN,OK
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"Ashli and Lorraine are the best motorclothes technicians ever!
I want to thank them for their help. Ashli went went above and beyond while helping me choose a shirt for my wife. The best customer service I have ever had.
P.S. Happy Birthday!"
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By: Christian Coalgate,OK
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"thanks for bringing back the old staff, people who know what
they are talking about.
mike hays has always taking care of me and my friends who
come into ft thunder."
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By: doug moore,OK
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"Hello! i just wanted to take this opportunity to thank a Mr. Seth Loman from my recent visit to the store and actually even times before for his kind and efficient service he provided me.He is a gentlemen who puts customer service a top priority.He action to resolve questions i presented was completely top quality.His care and concern for me and assistance was very comforting.I believe Seth will be an even greater asset for Fort Thunder Harley-Davidson.Thanks for having people like Seth.I would send people who wanted a Harley-Davidson motorcycle to Him.Thank You Again...Jerry"
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By: Anonymous Oklahoma City,OK
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" When I bought my '07 Wide glide back when you guys were up the street a bit it was like joining a new family. Since you moved down the street it's even better. The V.I.P. plan is a great deal I've got my moneys worth, and then some. The guys in sevrice have always got my bike out the same day.
The parts Dept. is always spot on. they are always professional, and I've never got anything from them that wasn't right. Contrary to popular belief the HD parts I've bought weren't that expensive.
The Motor Clothes girls bend over backward to be helpful, but have never been pushy. They even hooked me up with a rewards card, Now I get points every time I buy something(way cool).
Thanks, Scott O. Martin"
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By: Scott Elmore City,OK
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"Well HATS off to your service crew especially Seth Loman,this kid is top notch,I had come in for warranty work front Tire replacement come to find out 4 hrs later that the Front rim was warp.After having lunch that seth had purchased for me for being there so long and making me feel relax about the whole experience(thinking that I would have to shell out the money)Seth had spoken to the service Manager(a very kool person in his self)and any way all will be taken care of by Harley(warranty) not to worry said Seth.This kid is very much a true PROFESSIONAL and very much LOVES his job which is quite rare in todays society.I will be calling Harley customer Service and tell them of this experience with the dealership and Seth Loman.And when my new rim arrives in a week or so I hope that i can continue with a second part to this experience.
Thanx Guys and I really do Mean That"
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By: Richard Moore,OK
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"Your staff, sales, motor clothes, accessories, etc., are so friendly, cheerful, extremely helpful and so energetic. You walk into Ft Thunder and you feel like you are home. Everyone is happy, and cheerful. Lorain, Ashly, Jennifer, and I don't remember the other girl's name. But they are all so sweet and extremely helpful. Ft Thunder is the only HD dealer I will go in in the OKC area. You guys are great! And thank you!!!"
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By: Gina oklahoma city,OK
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"My wife and I had some time to kill before a movie and we came in your store.We maybe were there 20min total and six of your staff members spoke to us, ask if we needed help with anything,never "pushy" all made us feel welcome.Our son has a sportster,we are not harley people yet, but who knows maybe some day before we grow-up.Thank You "
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By: david okc,OK
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"The people @ Frt Thdr are like the Harley dealers of old, very knowlegeable and friendly. Thanks to Guy and Seth I WILL BE BACK.
Thx 2 all!!"
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By: Jack Perry,OK
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"I recently purchased several items from the motorclothes dept. I have to say that all the girls in the dept made the experience very enjoyable and pleasant. I received everything from a neck massage to a very enjoyable "dance". All in good fun though. I will no doubt be back whenever I need to purchase motorclothes for sure and because of the great experience will also purchase parts and accessories from Ft Thunder as well. Thanks girls for making the visit to Ft Thunder so memorable. "
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By: Larry Langley,OK
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"You guys are awsome all i had to do was show up and ride home on my new Rocker c bones and angela thank you for everything"
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By: scott enid,OK
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"mike was the one that helped me and he was pleasant and very nice. I would use him again or recommend him to help someone else."
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By: Ellen Cordell,OK
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"No matter what i need, i know it will be handled by Fort Thunder. The VIP program is the best, i have on both of my bikes. Everyone makes you feel at home. I constantly refer friends to the dealership. They are all sold on the service and new bike deals. Keep up the good work"
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By: Bob Moore,OK
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"Beth was excellent in helping our clothing needs. Hats off to her husband who gave me a personal tour of the new dealership. This dealership will get to sell me my next new Harley. Super friendly staff. Hats off to all of your people."
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By: Kermit Arapaho,OK
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"My Husband and I was in your store a few times and I have to say it is one of the nicest ones I have seen. The friendly service in the Clothing dept was extra nice. Your selection is one of the biggest I've seen. I think the woman who helped us was Loraina (Tall Blonde). She was very helpful and so inforative to all the men & woman Leather Jackets. We had no idea there were so many to choose from. She also offered to get some t-shirts you did not have on the floor and we bought 3. She was always there for us when we needed to have help. I will always seek her out when we return. Your whole staff was very out going and very excellent in a professional way. Thanks to the fun and outgoing Loraina we will make your store our Harley Store from this day forward. We have told many of our friends to shop there if they want excellent service.
Betty Wright"
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By: Betty Oklahoma City,OK
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"Great buying experence and very helpful staff . "
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By: Anonymous Ninnekah ,OK
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"This has been the best experience I have ever had in my major purchase buying. The staff in all areas of the store are outstanding. Phil Balmer aka Mr Wide Glide.......lol"
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By: philip Norman ,OK
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"you are the best"
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By: jerry minco,OK
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"Bike wouldn't maintain oil pressure, took to Fort Thunder service department on Saturday morning thinking it was something simple to fix, Jesse got my bike right in and called me later saying the cam bearings were shot and I was thinking my bike would be down until at least Monday evening. Late saturday afternoon Jesse called and said my bike was ready to ride, he showed me the old parts and explained in detail what had happened. With the extended warranty and the dealers loyalty card I payed less than $13.00 for the repairs(it does pay to shop at Fort Thunder), I am confident that no other HD dealer in the OKC area could have got my bike in and fixed in one day and give the service that was given by Fort Thunder. GREAT JOB TO JESSE AND THE MECHANIC(S) INVOLVED."
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By: phillip yukon,OK
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"Just wanted to let you and the staff know that I am enjoying the 2010 Wide Glide, and that your team is the best I have ever seen or delt with.
Jerry Tinsley"
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By: Jerry ,OK
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"Hi, just wanted to let everyone know that this place is kicka_ _ my husband and i got the 2009 sportster and candie was our sales person even during the hog rally and as busey as she was with the event and the day she gave us the attention any customer wants to get two thumbs for all at the fort. "
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By: michelle enid,OK
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"A friend told me not to waste my time at the other H-D dealers and he was right. Bud greeted my wife and me at the door, stayed with us as we sat on many different bikes trying to get a feel for what would suit the both of us and answered our many questions. The finance team worked a good deal for us and when it was all said and done, my first ride on a Harley is something I'll never forget... I still have a smile on my face and it is 4 days later!!! Thanks to the entire team at Ft. Thunder for a great experience. YOU GUYS ROCK!! "
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By: Wade Blanchard,OK
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"I had been shopping for an HD for months and even travelled to dealerships in Tulsa. Ft. Thunder Harley Davidson worked with me and beat any offer another dealership made. The staff was friendly and even conducted call backs to follow up with me...before and after the purchase of my ride. Overall a five-star experience!"
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By: Anonymous Oklahoma City,OK
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"You guys are the best. I had trouble with my Bushtec trailer and brought it in to your service department and was treated like royality even thou I was riding a Honda Goldwing. I just can't say enough good about how well I was treated and the fast repair to my trailer. Thank You Jeremiah."
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By: JoAnn Wnton,CA
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"Matt, My 2002 roadking had transmission issues late friday afternoon & I called Jeremiah& asked for a tow. Even that late in the day with a rally in town Dale came right out & got me & the bike. Jeremiah & you were very very helpful even offerd me a loner for the weekend. I just wanted to let you know how much I appreciate Dale, Jeremiah, & you.I know if I bring my bike in it will get done on time & right the first time. All of my future service work & bike purchases will be with Fort Thunder HD. This is the first time I have ever wrote down a letter of this type But you guys had it coming Thanks for a job well done. Mike G."
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By: Mike Moore,OK
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"What a Great Buying experience! I can't talk them up enough, Just bought a 09 Heritage Softail classic and couldn't be happier. Everyone at the dealership makes you feel relaxed, unlike those high pressure (cage) dealers I dealt with in 08. when they talk about brotherhood they are talking Ft. Thunder H-D. Here's to keeping it real! Ride Free Brothers and Sisters! "
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By: Michael Davis,OK
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"Yoiu have a top notch dealership. I am a VIP member, the service department ranks second to none. I had a problem with my scooter on a Saturday. I limped it home and to your dealership on Monday. Jeremiah was in excellent form over the phone with me Saturday, and Monday when I arrived at the dealership. When I shop parts or motorclothes they are none but the finest and friendliest sales staff bar none. I am fortunate to have Ft. Thunder so close to my home. Thanks for everything you do for me, including making me smile from the time I arrive until the time I leave Ft. Thunder."
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By: Rusty Mustang,OK
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"being female I found it very refreshing to walk into a dealership with so many friendly people male and female. Kudos to you for making me feel at home."
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By: Kasey OKC,OK
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"Most importantly, I enjoy my bike( 09 Bones). The sales,parts,service,and financing were very helpful. They are NOTHING like the ******** you would find at a car dealership. I will buy from them again next time. Great place, great people, great bikes. -Wes"
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By: Wesley Moore,OK
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"I own a 06 V-Rod and was the unfortunate recipient of the almost unheard of problem of engine failure. When I got to your dealership the service guys ( Matt and Jermiah) immediately took the bike back to Jason who quickly determined that the engine was seriously sick ( no compression). Two days later Jerimah called with the diagnosis and a schedule of repair. Less than two weeks later he called back to say that the bike was repaired and the cost was per the estimate.
These guys are the best I've dealt with. Matter of fact, everone in service is. They are professional, courteous and thorough.
I'll be back to your store in the near future because of your staff.
Jim Platt "
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By: Jim Ada,OK
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"I must say I wasn't the easiest customer to deal with! I had not a single bit of knowledge of what to buy, how to go about purchasing it, and what he was going to think about it. This is where the folks at Ft. Thunder came in! They were wonderful! I purchased a 2008 Fatbob for my husband and they gladly delivered the bike to my house for me since it was a surprise. I purchased this bike over a year ago and everytime we go in they remember us! Now that is service!"
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By: Alicia oklahoma city,OK
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"From our first visit to Fort Thunder when O'Reilly stood out in the cold and wind, and talked to us about Sporters. Till we bought our Street Bod. Everyone at Fort Thunder has truly made us feel like a member of the Fort Thunder family. We are looking forward to many fun times at Fort Thunder this summer.
Ride Safe,
John and Garra"
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By: John Norman,OK
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"The best Harley-Davidson dealership in Oklahoma City metro. Always friendly service."
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By: Roger Oklahoma City,OK
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"I dealt with Jesse in your service dept. and everything he told me before the job started was true and exact. He is a valuable asset to your service dept.
Gordon Martin"
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By: Gordon Oklahoma City,OK
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"Robert
I just wanted to pass onto you the service provided by Chris, Gary and the rest of the Ft Thunder family when I was buying my new street glide on Saturday was AWESOME. I always feel welcome when I come into the store, but they really did a great job taking care of me, getting me out the door and on my way down the road. The parts personnel and service department did a great job helping me pick out the new pipes, installing them and making the bike look great. Thanks again for everything.
Traci Applebee
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By: Traci MWC,OK
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"I have only to say that you guy's rock I have never felt like part of any family till I came there.You can tell you all really care about your customers. I must tell you you beat xxxxxxxx (the other dealers) hands down . I was going to buy there but it was like the did not even care if the sold a bike are not. Your people let me talk to my wife alone and we decided this was the place we wanted to buy from . Number one dealer hans down Keep up the great work guy's and gal's fantastic...........on a scale of 1 to 10 I give you all a 15 Thanks for everything.BOB Jarvis Mosul Iraq . P. S. I could of gotten a discount on the bike but it was worth the extra money because of the way you all take care of your customers.Thanks Again!!"
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By: ROBERT harrah,OK
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"I visited your dealership yesterday and even though I didn't by my Fatbob from you guys, you treated me like I was part of your family. A girl named Allyson and a young man named Jeremiah were both extremely friendly and very helpfull. Your bikes are just off the hook, outstanding. The three bikes that were built for the competition were all outstanding, That Fatboy and the Roadking especially are just pure sex!!!Really like your people and your store. You guys treated me better than the dealership where I bought my bike. If I decide to trade or buy a new bike, It will be from you guys. Very Impressive! Thank you very much.
John Rogers."
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By: John Sayre,OK
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"I purchase a 2009 Street Glide with the 103 CI upgrade and the next afternoon my bike was ready, which was originally scheduled not to be ready for several days. I was told the crew back in the Service Department "teamed up" and got it done by 4pm the very next day. Your service department is awesome!! Even better was the sales staff. I was greeted on the previous Saturday by a very knowledgeable and friendly man by the name of Jeremiah. He deserves great recognition for his customer service. I have never had such a great experience at any other HD dealership anywhere!! I can't wait to come in to see all your staff, if for nothing else, hang out and shoot the bull. Thanks again for the tremendous experience. I will be back and I will bring my friends!!! Thanks again!!"
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By: Nicholas Oklahoma City,OK
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"Had my first service on a used Harley I recently purchaced.I was going to have Accessories installed at the same time.....Your staff had the integgrity not to" slap" it on when they discovered that" fitting" was a problem, Thank You...."
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By: john okc,OK
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"Jeff-
I wanted personally thank you for the amazing service and assistance I recieved from you and your staff at Fort Thunder yesterday! Purchasing my first Harley has been a fifteen year journey, that was realized in your store! I felt well informed, well taken care of and well treated. I will not doubt be back, and will certainly recomend Fort Thunder to all my friends and family! Thank you for fullfilling a long time dream, please thank Ted, Ivan and your wife, along with the service crew for taking care of my on the spot, what an amazing experience! I can't say enough, I wish you all a wonderful Holiday!
Chuck Salser
Community Service Counselor
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By: Chuck Oklahoma City,OK
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"You guys rock!!"
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By: Katty McLoud,OK
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"They treat you like family!(The good kind)I love this place and would recommend them to ANYONE and everyone. What a awesome experience I have had there! I signed up for a Breast Cancer fundraiser that was sponsored by HD and I needed to get a drivers license, I knew nothing about riding mototcycles and had nothing but I was on a mission and an adventure of a lifetime. When I walked into Fort Thunder Harley Davidson, I know I had a deer in the headlights look, the owner and the girls took me under their wing and helped me way beyond what was their jobs. Not only did they direct me to a riders saftey course, they assisted me with all the equipment I needed for my trip. I can not express my gratitude enough for all the help, equipment and friendship I have experienced from this dealership. From the time you walk in the front door till the time you leave, you'll experience great customer service. I am forever greatful.
P.S.
I just recently purchased my first motorcycle there too!! Love it!
Happy Riding,
Michele Baker "
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By: Michele Moore,OK
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"Ok,
So, i'm a little happier now. Brad called around and got the part. Within - like an hour - that's service and he's helped to return my faith.
Brad,
Thanks, "
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By: john Norman,OK
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"While riding through Moore on our was to Sioux City Iowa we discovered my newly installed tire from a shop in Texas was rubbing the inside of my fender which was cutting the sidewall. After talking with your service guys they discovered that it had also cut my turn signal wires. There was nearly a 2 week wait for service. You guys managed to squeeze us in fix all the problems and keep us as comfortable as possible while stranded. Just wanted to thanks the service guys and apparel people for letting us wonder around while stranded. They did great."
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By: Aaron Denison,TX
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"Mr. Dodson,
A short note to say Thank You for your involvement regarding my 5000 mile service. I appreciate your response and of course you taking corrective action. My confidence level is now much higher. My bike looks good and runs good. A special thank you for your consideration in providing the gift card. Believe me, it will all come back to Fort Thunder Harley-Davidson real soon. Thank You also for the discount on the special items I wanted. I really appreciate your willingness to work with me and the special consideration. It is great to see an owner stand up and stand behind his product / services.
Respectfully, Bob Dowdy"
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By: Bob ,XX
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"Congrads on the new shop! I've never had better service at another H-D dealer in the many years I've been riding. we were just passing through and needed an oil change. Fast friendly service, they even washed my bike!! Means alot when you're so far from home.
Thanks again,
Jeff & susan Hendy
Wanchuca, FL"
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By: Jeff & Susan Wanchuca,FL
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"Hi Robert Dodson,
Owner, Fort Thunder H-D, Oklahoma City
I’d like you to know how I appreciated the hospitality and service I received on September 07, 2008, Jesse is the name of the person that I dealt with that day. I am not sure what position he holds (I do not see him listed on your web site) but he has made an incredible impression on us and you I’m sure are grateful to have an employee of his caliper representing you and your dealership.
My wife and I were returning from NY to our home in Arizona when we discovered the badly damaged rear rim on my FLHTCUI, a call was made to your dealership and Jesse took things from there. He was not only knowledgeable of what parts were needed, he handled everything in a most professional way, he gave assurance that the repair would be done and it would completed that day. He is a most pleasant person to speak with, and his pleasant way and professional way of dealing with our unfortunate break down made me feel so calm and comfortable that it seemed as though this breakdown was a just a distant memory. Truth is having a rear tire and rim fail the way mine did will be long remembered, the thought of what could really have happened is not easy to forget, but Jesse mad it all go away that day.
He kept his word and the bike was repaired and we were on our way, his follow-up phone call to ask if we were satisfied with the service received put me at a loss for words, how can I ever express how I feel about the awesome service and pleasant time spent at your dealership. I know that I will never pass through Oklahoma City again without stopping in for a visit, thank you for the hospitality and service, Fort Thunder H-D is another wonderful memory to our road trip across the US.
As an explanation to the repair needed & my ill feeling about what could have happened, I offer this picture of the damaged rim, Jesse made us feel so at ease and got us back on our way, and made the follow-up call, truly an awesome employee at Fort Thunder H-D
"
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By: John ,AZ
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"Best dealership in the state, bar none and believe me when i say "Bar None". After dealing with the rest (names not worthy of being mentioned) and having many less than desireable experiences with their service and sales departments, I decided to try Fort Thunder. They have got the best staff. The service Dept. is second to none, Parts staff very knowledgeable, Robert & Stacie you Rock! #1 Baby"
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By: Richard Elk City,OK
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"Fort Thunder team/staff was very knowledgable and courteous, they were not at all pushy with thier sales technique. I am now the proud owner of my first Harley, and I am sure it will not be my last. Thanks for everything. Sincerely, Stephan Cook"
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By: Stephan Norman,OK
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"On 19 May 2008, I was riding through OKC and was on I-44 in order to by-pass your fair city as I was on my way to pick-up 66 towards the Tulsa area. You see,I left the Denver area via the Texas panhandle to see some of Route 66 that I had not seen in your part of the country. I've been all over the west and 66 out there, but I wanted to ride the route through Texas, Oklahoma, and Kansas.
I left Colorado on the 17th of May 08 and proceeded to Dalhart,Tx, then on to Elk City that weekend. I left Elk City and made it to OKC when the throttle cable snapped while passing thru.
Well it was about noon, the temp and humidity was rising and I was able to pull over on I-44. I fiddled with the controls and yup-cable is FUBAR. So I had called AAA out of Colorado, who dispatched a tow truck to my location. It was a bad day, I was annoyed, had a headache, and since I am a 20 % disabled veteran that can't hear too well(hearing aids don't work well in the wind)-I was a little agitated. The tow vehicle arrives,and I see the driver in the cab and a guy appears from nowwhere. Well this guy turns out to be the ownder for FT HD, Robert Dodson. I asked him what was he doing out there and he said " I was driving by and it looked like you needed help". I said to myself, the Big Cheese (God) is watching out for me because what are the odds of this shyte happening ? Plus, I don't think Robert was trolling the interstate around OKC for broken down scoots to boost revenues.
To make a long story short, I asked him once I got Charlene, my 99' Road King, to the dealership if he could expedite the service if possible. He made a call, got the scoot towed down the road and I was out of there by 1700 hours(5 pm) that day. Robert's wife, the service staff, and other folks were friendly and got me on my way. By the way, the repair bill for the R/R of the cable was under $95.00. All those events made my day considering I could of been in a rural area, could have had my bike a settin for a while, and spent more money elsewhere.
Although it was kind of shytty day, it ended up good in the big scheme of things. Thanks to all at FT HD and if I wished your dealership was in the Denver area because I would recommend it.
Once again, thanks to all and I made it back to Colorado with a scoot that had better acceleration than before.
Thanks much,
Richard N.
Westminster, Colorado"
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By: Richard Westminster,CO
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"The staff ALWAYS greets you as you enter the store unlike the other local HD dealers. It is nice to see the owners actually walking the floor to help customers find what they need. Just a great all around experience when my family comes in to buy accessories or clothes. Keep up the GREAT service and attitude."
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By: Phil Yukon,OK
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"I purchased my first Harley, an '05 Softail Deluxe, not long ago. After visiting several Harley dealerships and custom cycle shops in Oklahoma City, Moore, Edmond, Stillwater, and Lawton, I chose Fort Thunder. From the authentic and friendly greeting as soon as I entered the store, to the "front line" leadership of Stacie being out on the floor actually assisting me as opposed to sending me to one of her employees then "hiding" in her office behind mounds of paperwork, to April insisting on not selling me a helmet unless it was a perfect fit, to warm and genuine smile of Whitney's, who displayed waaaaaaaay more patience and answered farrrrrrrrr more questions than the law should allow, Fort Thunder has quickly become my "home away from home". :-) They quickly made me feel as though I am a valued member of their Harley family as opposed to just another customer. I have decided that the FIRST, BEST and ONLY choice for me and my Harley Davidson needs, whether it be sales, service, parts, apparel or just plain hanging out, is Fort Thunder Harley Davidson in Moore, OK, USA. They have all other dealerships beat hands down."
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By: Anonymous MWC,OK
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"I have been purchasing parts and accessories from Bryan's/Fort Thunder for several years now. I enjoy the way I am treated evertime I come into the dealer ship. Tami and Justin are always a pleasure to work with. Keep up the great work.
Dan Cooper"
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By: Dan Davis,OK
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"Im a return customer so that says something good! I really like everyone at Bryan Harley Davidson! They are real friendly and i have grown to know alot of people there!"
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By: James chandler,OK
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"My husband, Jason, and I bought our 08 SuperGlide Custom at Bryan's. We were totally impressed with our salesman, Mike. He was super nice and as was everyone in the store. Our son, Colton, had a blast!!! We rode in our first Poker Run this last Saturday and I won!!!! Thanks guys! We are putting your business out all over Western Oklahoma!"
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By: Hattie Elk City,OK
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"I want to thank the entire staff . Everyone was super . Special thanks to Jeff(finance),Terry(sales),Tammy(parts).I purchased an 05'Sportster & everyone loves it . Staff was really professional,friendly,& very knowlegeable . Would seriously purchase my next bike at Bryan's & would recommend them to all my friends & family . Thanks again for a wonderful experience , what a dream come true . WOW , I'm finally a HARLEY OWNER !!!!!
VERN WILLIAMS"
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By: vern anadarko,OK
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"The staff in your shop deserves more than a five star rating. The people working there are very friendly and helpful. Mike help me to find the bike that I was looking in the back storage area of the shop. To me every one went out of their way to help me. From sales to finance this was the best experience I ever had Thank you guys so much. My wife and I enjoyed riding your new Harley Heritage this weekend.
Danny & Ruth Robbins
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By: Danny Oklahoma City,OK
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"Swore I'd never own a Harley. Went in a Harley store for the first time and lo and behold, I own a Harley!
Rode my new 08 Street Glide home in a couple hours after walking in the door. I still don't know what happened?
I haven't ridden any of my other 8 bikes siince. I love it!!!!!! Thanks everyone at Bryan H-D.
Marvin McClure"
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By: Marvin Oklahoma City,OK
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"I only came in to look at what bikes were available, and once I got to talking with Mac, I knew I would be leaving with a Harley. Mac, Justin, Kelly, and the entire staff treated me and my guy like royalty! I love my brand new 2008 105th anniversary Heritage! I have already told all of my friends about the outstanding treatment! Thanks guys and I will be in again and again!"
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By: Anonymous Oklahoma City,OK
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"I JUST STOPPED BY TO LOOK AND THE NEXT THING I KNOW I AM PICKING UP MY BIKE 3 HOURS LATER. AT FIRST I WAS LEARY OF BUYING A HARLEY, BUT AFTER TALKING TO SALES AND TOURING THE DEALERSHIP, I WAS HOOKED. I HAD LOOKED AT OTHER BIKES, BUT THE TREATMENT I HAVE RECEIVED AT BRYAN HARLEY-DAVIDSON WAS WHAT REALLY SOLD ME. EVERYONE THERE IS GREAT, IT IS LIKE FINDING YOUR LONG LOST FAMILY. THANKS FOR EVERYTHING."
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By: RAY MIDWEST CITY,OK
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"My wife and I came in for our first time to look at purchasing our first HD. The young lady who sits at the door & greets each customer as they walk in is not only friendly but made us feel like family! (Amanda I believe) She made sure we knew where everything was and offered us a soda!! She directed us to Mike Hays who helped us figure out what bike would fit our riding! EVERYONE GO SEE THESE TWO AT BRYAN'S! THE WHOLE DEALERSHIP WAS WONDERFUL!"
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By: Russell Moore ,OK
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"Special thanks to Monty, Jeff, and Gary."
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By: Joseph Moore,OK
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"just bought 07 heritage,and wanted to thank everybody involved.You got a great little store there and a lot of really pleasant people to work with.My experience at Bryans was a really good one.It was fast no B.S. just good service.Brad in service is always there to answer any questions and your parts department is in good hands too.All in All you guys are great,keep up the good work. Thanks,Leonard Sanchez"
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By: leonard norman,OK
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"I had a great experiance, Mac is a great salesman if you get a chance go see him he'll take care of you
scott oklahoma city"
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By: scott oklahoma city,OK
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"I have to say thanks to Brad and Chris for the support they've given me since I bought my Road Glide from Brian HD. When there was an issue with my warrenty, Chris went out of his way to make sure my Harley was protected with no loss of coverage. Your VIP service plan is top notch, Brad always remembers my name and keeps my bike in prime condition on my schedule. You guys provide great post sale attention to your customers. THANKS! 4/14/07 "
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By: Ron Oklahoma City,OK
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"Brought my bike in for service last week, and was very pleased with everything. You got me right in, and my bike was ready when I needed it. Had plenty of help loading and unloading my bike. Definitely worth the drive from Enid to have you guys service my Heritage Springer. Thanks...
Dave Timmons"
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By: Dave Enid,OK
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"I LOVE my 07 Wide Glide, thanks so much for your help!"
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By: Charlie Bethany,OK
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"Supreme service, from purchasing to break downs to open door policies is Bryan Harley-Davidson. My customer characteric is to take up to a year or more to make the purchase. Thanks to Micah, Gary, Chris and Robert for courteously allowing me all the time I needed. This purchase was my second Harley from Bryan's. I highly recommend this dealership. How many dealerships allow a customer to walk into the store and receive personal assistance from the owner by phone while away from his or her business?"
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By: Jud & Linda El Reno,OK
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"Just wanted to say thanks; sent my wife in for my Christmas presents and Guy went above and beyond to help her out; always curtious and helpful, you guys are great. Have a MERRY CHRISTMAS AND A HARLEY NEW YEAR.
TRACY BROOKS"
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By: TRACY KONAWA,OK
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"Best in Oklahoma!!!What an awesome service department you have! Last saturday (Nov 11th) I had just completed riding in the "Veterans day" parade downtown and was heading out on a long ride with my friends for the remainder of the day. I ride an Electra Glide. As I began the cruise I noticed my left speaker went out. No big deal but since it was under warrenty and I was very close to that "other Harley Dealership" I rolled in to the service department and asked if they could help me swap out the speaker and get me on the road again. The service manager gave me "eleventeen" reasons why he could not help, and not one reason why he could. At that point I called your dealership. I spoke with "Niki" in service. I explained my situation and she said "bring the bike over and we'll get you fixed up and out of here as quick as we can". (Now that's service) I was extremely happy. True to form I was in/out and back on the road very quickly. As usual I ended up buying a piece of chrome while waiting (standard ops). A win win situation for all. As an added note...there have been 3 other occasions where the "other dealership" couldn't help me when I was in a pinch, however, Brad and Niki never even hesitated to offer assistance. Your Service Department is first rate in my book. My thanks that day goes to Niki. Keep up the great work!
Respectfully/
A Navy Veteran"
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By: James Okc,OK
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"My comments are late in comming however I feel that Bryan Harley has done a super job when I purchased my Harley's
The maintanence department (Brad and his staff) are outstanding.
Thanks "
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By: Lloyd Edmond,OK
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"I am very impressed with the knowledge and customer care of Bryan Harley-Davidson. This is my first NEW purchase of anything besides clothes, and the staff was very helpful. I wish I'd bought a Harley sooner."
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By: chad harrah,OK
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"Hello, I am writing this on behalf of my dad who was recently down to visit my husband & I from Wisconsin...on his V-rod.(875 miles from his front dorr to mine!) My dad is 73 years old and is still riding!!! He's pretty cool. When he got down here he noticed that his front tire was "whipped-out" on one side. My husband called Brad at the shop and he made some suggestions and was able to fix it that next morning....How awesome is that??? We just wanted to say "THANK-YOU" for a wonderful team at the shop. My husband has also been in the shop a few times and have met with nothing but kindness, professionalism, humor, and wonderful service for his Road King. Sometimes in this life people forget to say or tell people that they did good or "atta-boy"....Well, "Way To Go!!" Thank You. Your Friends
Jodie & Patti Croslin"
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By: Jodie & Patti Moore,AB
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"Just had my new sportster in their for the first time to get a stage 1 upgrade on it.... great work and fast turnaround!.... now the bike runs and sounds like a real harley! thanks guys
cory"
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By: cory Oklahoma City,OK
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" I would like to say thank you too each individual that has worked with me on purchasing my harley (Micah), I apologize for not be able to remember all the names of each off you but, I never forget a face. I'm really pleased with the way things worked and with the people I talked too... To be honest I mentioned to Chris that you ( Bryan Harley Davidson) puts (EDITED)in Lawton, Ok. to sad shame. Friendlier people and the works, guys I thank you for it. Now lets get that ride home so I show off some heh heh but don't tell my wife...."
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By: Anonymous Cyril,OK
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"Service department is always great! Brad and crew always do a great job! Thanks"
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By: Preston Edmond,OK
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"Everytime I walk in the door, I am greeted like I am family! I just adore the sales man that sold me my Harleys, he always looks happy to see me even though I'm just in buying parts."
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By: LeAnn Del City,OK
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"Very good experience on the financeing and throughtout the hole process of buying my motorcycle. Will recomend to any one that is looking or want to buy a motorcycle "
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By: David Noble,SC
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"Dear Robert & Stacie Dodson,
I have been a customer in your store several times now. I have also had my bike in your shop several times. I am writing to thank you for your superior customer service every time that I have done business with you. I am a teacher, and we don't get much respect or paid that much. One thing that I have noticed is that your dealership doesn't overcharge or abuse the customers, and your are always friendly and courteous. I am extremely appreciative of your shop. This week, my bike started acting up on me. I was left stranded 5 times in the 100 degree heat and rather than telling me just to call a tow service, your service department manager, Brad Wardlaw, sent your trailer to pick up my bike that same day. Then, when the problem turned out to only be loose battry cables,I wasn't charged anything. This is not the first time your dealership has gone above and beyond the call of duty, though it is the first time it hasn't cost me anything other than feeling a bit embarrassed. I have dealt with other dealerships in the past, and have experienced nothing but high prices and cold interactions. They do not embody the Harley spirit. You and your dealership do. I am planning on buying another bike when my finances will ever allow, and I am definitely buying it from you. I am forwarding this on to Harley-Davidson customer service as well. They should know what a great dealership they have in Bryan Harley-Davidson here in Oklahoma.
Sincerely
Blake E. Hart"
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By: Blake Del City,OK
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"I came in after a frustrating experience with those guys in Edmond.. Outstanding help and courtesy. Thanks."
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By: bill oklahoma city,OK
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"Megan Thank You"
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By: dave rushsprings,OK
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"Dear Bryan HD,
Thank you for your attention to Harley Riders from out of town. On Friday May 26 2006 left Minneapolis for the Iron Butt Run, 1500 miles in 24 hours. Made it to your area in 11 hours. My nighttrain developed a few problems (electrical). I called Hog road side and was towed after 1 hour and twenty mins. The driver was a biker and highly suggested your store. After the over night, I called your shop and was picked up. Your service manager got his tect's working as soon as I got there, dam good service, (replaced the regulator) clean the bike and had me on the road. I would like to thank you and your employee's for their great attitude and going out of their way to help. I did make it back to Minneapolis in 11 hours, so I did make the run in 22 hours, I enjoyed the ride, but got to meet some true Harley Riders, Thanks again Frank Anderson
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By: Anonymous ,XX
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"I was helped by Guy while shopping for accessories for my 06 Ultra. He was courteous and helpful."
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By: Robert Moore,OK
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"Just want to drop you a note about the GREAT service I received on Friday 5/26/06. I was traveling through, on my way back to Waco TX and needed a rear tire and the young lady in your service department did a great job on getting me in and out in and back on the road in record time. I wish I could have thanked her personally on Friday but she was helping another customer when I was finished and ready to leave. So if you would please thank her for me, and thank you for hiring such a confident staff. Your whole staff treated myself and my riding companions with great hospitality. Thanks again.
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By: Blake Waco,TX
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" thanks for all your help, cant wait to ride"
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By: Jon Chickasha,OR
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"I had visited other dealerships before I came to Bryan's HD. These other dealerships seemed uninterested in my business when I entered the store. At Bryan's HD, I was promptly met by Rex. Rex is a terrific and knowledgable salesman - I felt he went well out of his way to insure that I was well informed of the bike I was interested in as well as showing my family and I around the dealership - where we met several of the staff in their respective areas. I will always remember my vist there and can assure you that BRYAN HD is now my Number One Dealer for all my Harley needs!! Great Job guys!!!"
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By: James Lawton,OK
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"Everyone is always so friendly, even after the major purchase is complete. Only negative thing I can say is that the day our bike was purchased we left the dealership with not even enough gasoline in the tank to get us home (not very far). Other than that, we enjoy coming back to the dealership to look around and see people we've become acquainted with.
(Oopps, Sorry about the fuel, stop in for a free tank and a detail on us!!!! Robert Dodson-Owner)"
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By: ,XX
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"Robert, Stacie, Donny and All
Thank you so much for the beautiful glass plaque we received from you of our new Ultra Classic, We are really enjoying every moment that we can spend riding it, It's a dream come true. Your a GREAT group of friends and we really enjoy spending our spare time with you and our Harley Friends.
Thanks Again
Marshall and Becky Hammer
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By: Marshall & Peggy ,XX
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"This was our very first Harley we were very happy and pleased with the know how and the experience of the whole crew. I was very very very very happy with Brad in the service deparment. We had a problem with the bike after we bought it and took it up there and Brad handled it like we were the only custmer that he had and that makes people feel good knowing that they can depend on their dealer that way. Thanks for everthing!!!!!!!!!!!!!"
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By: scott & janice shawnee,OK
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STORE HOURS
SERVICE DEPT.
Mon to Fri - 10am to 7pm
Saturday - 9am to 7pm
Sunday - Closed
SHOWROOM
Mon to Fri - 10am to 7pm
Saturday - 9am to 7pm
Sunday - Closed
The entire Staff at Fort Thunder H-D
Thanks all of you for your continued dealership support & loyalty!
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